Alison Caulfield
Forked River
Summary
Dynamic and results-driven professional with extensive experience at Applebee's Grill + Bar, excelling in operations management and staff development. Proven track record in enhancing guest satisfaction through effective team leadership and streamlined processes. Skilled in inventory control and fostering employee relations, driving operational efficiency and quality service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Applebee's Grill + Bar
Manahawkin, NJ
05.2023 - 02.2026
- Led daily operations to ensure exceptional guest experiences and adherence to service standards.
- Collaborated with management to optimize staff scheduling and improve operational efficiency.
- Trained and mentored new employees on company policies, procedures, and best practices.
- Analyzed guest feedback to implement process improvements and enhance customer satisfaction.
Kitchen Manager
Applebee's Grill + Bar
Toms River, NJ
09.2019 - 2023
- Supervised kitchen staff to ensure compliance with safety and sanitation standards.
- Managed inventory levels to minimize waste and optimize ingredient usage.
- Developed and implemented training programs for new kitchen employees.
- Streamlined food preparation processes to enhance efficiency during peak hours.
Assistant Manager
Applebee's Grill + Bar
Forked River, NJ
08.2017 - 09.2019
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new team members on operational standards and best practices.
- Developed and implemented staff schedules to optimize workflow and enhance productivity.
- Collaborated with management to identify areas for process improvements and efficiency gains.
Supervisor
Applebee's Grill + Bar
Forked River, NJ
2012 - 06.2017
- Oversaw daily operations to ensure team adherence to safety and quality standards.
- Trained and mentored staff, fostering skill development and teamwork within the department.
- Streamlined workflow processes, enhancing productivity and reducing operational delays.
- Implemented training programs that improved employee performance and job satisfaction.
Bartender
Applebee's Grill + Bar
Forked River, NJ
2009 - 2012
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Assisted in training new bartenders on menu items and service protocols.
- Developed new drink recipes, contributing to seasonal menu updates and promotions.
Server
Applebee's Grill + Bar
Forked River, NJ
09.2008 - 2009
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain quality and presentation standards of dishes.
- Trained new servers on menu knowledge and service protocols, fostering team efficiency.
Carside Specialist
Applebee's Grill + Bar
Forked River, NJ
05.2008 - 09.2008
- Delivered exceptional customer service during peak hours, enhancing overall guest satisfaction.
- Managed carsides efficiently, ensuring timely order delivery and seamless communication with kitchen staff.
- Trained new team members on operational procedures and customer engagement techniques, fostering a collaborative environment.
- Implemented process improvements that streamlined order accuracy and reduced wait times for guests.
Host
Applebee's Grill + Bar
Forked River, NJ
03.2008 - 05.2008
- Greeted and seated guests, ensuring positive initial dining experience.
- Managed waitlist and reservations, optimizing table turnover efficiency.
- Collaborated with kitchen and service staff to enhance guest satisfaction.
- Trained new hosts on procedures, fostering teamwork and consistency.
Education
High School Diploma -
Lacey Township High School
Forked River, NJ06-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Budget control
- Food preparation
- Kitchen management
Certification
ServSafe
Timeline
Assistant General Manager
Applebee's Grill + Bar
05.2023 - 02.2026
Kitchen Manager
Applebee's Grill + Bar
09.2019 - 2023
Assistant Manager
Applebee's Grill + Bar
08.2017 - 09.2019
Server
Applebee's Grill + Bar
09.2008 - 2009
Carside Specialist
Applebee's Grill + Bar
05.2008 - 09.2008
Host
Applebee's Grill + Bar
03.2008 - 05.2008
Supervisor
Applebee's Grill + Bar
2012 - 06.2017
Bartender
Applebee's Grill + Bar
2009 - 2012
High School Diploma -
Lacey Township High School