Alison Cody
Ankeny,IA
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Front of House Manager
Teriyaki House
Des Moines, Iowa
08.2022 - Current
- Greeted customers and took their orders to ensure a welcoming dining experience.
- Managed daily operations at a busy Asian cuisine restaurant.
- Ensured excellent customer service through staff training and performance evaluations.
- Oversaw inventory management and coordinated supply orders for kitchen and dining area.
- Handled customer inquiries and resolved complaints, contributing to enhanced guest satisfaction.
- Implemented sanitation standards to maintain a clean and safe dining environment.
- Addressed and resolved customer complaints promptly, ensuring a positive dining experience.
Cashier/service and sales department document scan
Dewey Dodge
Ankeny, CA
11.2020 - 08.2022
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer transactions efficiently and accurately at Dewey Dodge.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and balanced cash drawers daily.
- Accepted cash and credit card payments, issued receipts and provided change.
- Handled returns and exchanges following company policies effectively.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Front of House Employee
Teriyaki House
Ankeny, CA
01.2018 - 11.2019
- Provided excellent customer service in fast-paced dining environment.
- Managed front counter operations and order processing efficiently.
- Handled cash register and processed payments accurately.
Line Cook
Miss Maries Diner
Clay Center, Kansas
04.2016 - 06.2018
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management, including stocking and rotating supplies.
- Monitored cooking times and temperatures to ensure food safety standards were met.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Floral Clerk
Safeway
Davis
09.2014 - 10.2014
- Prepared and arranged fresh flowers for customer purchases and special orders.
- Assisted customers in selecting floral arrangements for various occasions.
- Maintained cleanliness and organization of the floral display area.
Education
Davis Senior High
Davis, CASkills
- Inventory management
- Order management
- Sanitation standards
- Floor management
- Staff training
- Cash handling
- Time management
- Problem solving
- Adaptability
Certification
- ServSafe certified.
References
References available upon request.
Who Alison Is
- Dependable
- Reliable
- Team player
- Organized
- Out going
- Positive attitude
- Can work under pressure and get the task that was asked of me done in a timely manner
Timeline
Front of House Manager
Teriyaki House
08.2022 - Current
Cashier/service and sales department document scan
Dewey Dodge
11.2020 - 08.2022
Front of House Employee
Teriyaki House
01.2018 - 11.2019
Line Cook
Miss Maries Diner
04.2016 - 06.2018
Floral Clerk
Safeway
09.2014 - 10.2014
Davis Senior High