ALISON GUENTHER

• Processed cash transactions using Aloha POS system, ensuring accuracy and efficiency in financial exchanges.
• Clocked in 10 minutes prior to shift as required and clocked out after server checkout was completed.
• Restocked side work during shifts (ie: making tea and coffee, restock glasses, cleaned and restocked glass plates, refilled ice).
• Ran more than 40 food running tickets per shift.
• Completed required dancing tickets (2 per shift).
• Monitored cleanliness of tables throughout shift.
• Pre-bussed all plates, linens, silverware, paper napkins, glasses, and bar glasses per table.
• Developed rapport with regular customers, fostering loyalty and repeat business.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Completed individually assigned back of house closing task.
• Completed individual section cleaning like sweeping and set up of menus, restocking of seasonings and sauces.
• Completed end of shift server checkout.

• For morning shifts, I'd wipe down all tables with my team
• Place umbrellas on stands covering tables
• Set up “satellite stations” or workstations for essentials such as silverware, napkins, plastic bags, to-go containers, sauce packets, and seasonings.
• Upsell items such as alcoholic beverages, desserts, and appetizers.
• Memorized daily specials to upsell per shift as instructed.
• Take down umbrellas as nightshift workers.
• Restock to go boxes, cups, plates, chips and salsa at server stations.
• Take down satellite stations, wipe tables, sweep sections, roll silverware, and check in with the head servers if they needed anything.
• Managed a minimum of 5 tables and a maximum of 7.
• Assisted live entertainment-taking their orders, refilling waters, serving food in a timely manner.
• Closing duties-sweep sections as a team, wipe down all tables, restock server area.
• Managed cash handling procedures, ensuring accuracy in transactions and end-of-shift reconciliation.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• During opening, turned all floor lights on, checked the temperatures are set to the standard, switched the music on, turned the TV’s on, and opened the patio playground gate, umbrellas, and doors.
• Counted all drawers for to go and bar to set standard each shift
• Created floorplan for server sections per shift.
• Assisted in creating schedules for take out specialists and servers.
• Assisted with new hire applications and completing all required paperwork.
• Complete check for confidence that restaurant is set to company standards.
• Completed closing tasks- count all the drawers, turn signs, lights, and music off, and do payouts for servers with their toast checkouts, bar, and to-go.
• Efficiently table touch to check on customers.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed training materials that enhanced staff knowledge of menu offerings and specials.
• Participated in required management meetings.
• Managed 2 separate locations each week.
• Monitored server performance and provided feedback to enhance server delivery.
• Enforced compliance with food safety and sanitation standards throughout restaurant.
• Enforced compliance with uniform and personal presentation standards.
• Motivated staff to perform at peak efficiency and quality.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Cultivated warm relationships with regular customers.

• Consistently restocked ice, chips, salsas, beans, cups, tortilla bins, making lemonade, drip coffee, cutting lemons/limes and restocking bowls and saucers.
• Cleaned the section I had for the day by sweeping, restocking sugar, salt, pepper, cleaning tables, and rolling set amount of silverware.
• Managed large parties with maximum of 25 people.
• Assisted serving for the owner's holiday party for owner's holiday party.
• Delivered exceptional customer service, ensuring a positive dining experience for all guests.
• Managed multiple tables efficiently, maintaining high standards of service and attention to detail, 4 tables maximum.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
• Trained new servers on menu items, service protocols, and customer interaction techniques.
• Handled cash transactions accurately and processed payments using point-of-sale systems.
• Monitored dining area cleanliness and organization, fostering a welcoming environment for patrons.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, ice, trays, and chips and salsa at server station
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Answered customers' questions, recommended items, and recorded order information.

• Restocked the fridge and freezer with fresh fruit, lemonade, milk, mint, lemons, etc..
• Cut products such as banana and pineapple.
• Made Arabic dessert, Kunafa, from scratch.
• Made fresh teas to desired color on burners.
• Made coffee such as a latte, cappuccino, mocha, iced latte, americano, espresso or American coffee
• Closing procedures included sanitizing the syrup bottles for flavored coffee, wiping down microwave, wiping down the fridge, turning off hot water heater, close coffee bean grinder and espresso machine, restock teas, fruit and fridge as needed
• Completed end of night cleaning such as sweep, mop, and put desserts such as kunafa in fridge.
• Managed customer orders efficiently, enhancing overall service speed and satisfaction.
• Prepared and served high-quality beverages, ensuring consistency and adherence to café standards.
• Trained new staff on beverage preparation techniques and customer service protocols.
• Implemented inventory management practices to minimize waste and ensure product availability.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Efficiently completed each order ticket in timely manner.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
• Enhanced customer experience by crafting customized beverage orders to meet individual preferences.

• Reviewed resumes for qualified applicants.
• Scheduled interviews via with appropriate candidates.
• Utilized zoom to conduct online interviews.
• Used excel to keep track of scheduled interviews.
• Attended weekly meetings with owner to review background checks of applicants, set weekly goals, and discuss onboarding plans.

• Administered medications to residents according to prescribed schedules and protocols.
• Monitored residents' health conditions, documenting changes to ensure proper care.
• Collaborated with healthcare team to optimize medication management processes.
• Trained new staff on medication administration procedures and safety protocols.
• Implemented best practices for medication storage, ensuring compliance with regulations.
• Conducted regular inventory checks of medications, maintaining accurate records and supplies.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Reordered medication to maintain adequate supply.
• Assisted clients with daily living activities, ensuring comfort and safety.
• Provided emotional support and companionship, enhancing client well-being and mental health.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Assisted in bringing clients to cafeteria for each meal.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

I worked toward my Associates in Psychology.