Alison Henderson
Evansville,IN
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bonefish Grill. Proven ability to enhance guest satisfaction through effective problem-solving and relationship management. Reliable in cash handling and adept at training new staff, ensuring a seamless dining experience that fosters loyalty and repeat visits.
Overview
10
10
years of professional experience
Work History
Server
Bonefish Grill Restaurants
Evansville, IN
12.2023 - Current
- Monitored inventory levels and assisted in restocking supplies as needed.
- Resolved customer complaints professionally to ensure a positive dining experience.
- Developed rapport with guests to encourage repeat visits and loyalty.
- Supported special events by preparing dining areas and managing guest seating.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Ocharleys
Evansville, IN
05.2018 - 2022
- Adapted to varying shift demands by increasing efficiency during peak hours.
- Assisted with training new staff members on service protocols and menu knowledge.
- Communicated effectively with team members to streamline service operations.
- Handled cash and credit transactions with precision and accountability.
Server
Hacienda
Evansville
05.2016 - 05.2018
- Managed customer inquiries and provided prompt resolutions to enhance satisfaction.
- Processed customer orders accurately and efficiently using the POS system.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
Education
High School Diploma - Human Resources Management
Ivy Tech Community College of Indiana
Evansville, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Relationship management
- Positive and professional
- Reliable and responsible
- Problem-solving
- Excellent communication
Timeline
Server
Bonefish Grill Restaurants
12.2023 - Current
Server
Ocharleys
05.2018 - 2022
Server
Hacienda
05.2016 - 05.2018
High School Diploma - Human Resources Management
Ivy Tech Community College of Indiana