Alison Howell
Greenwood,United States
Summary
Dedicated professional known for exceptional customer service and money handling skills. Expertise in training staff and implementing process improvements, contributing to enhanced operational efficiency and customer loyalty.
Overview
14
14
years of professional experience
Work History
Assistant Manager/Sales Associate
Family Dollar
Clinton, SC
04.2014 - 11.2018
- Operated laundry equipment efficiently to ensure quality service delivery.
- Assisted customers with inquiries and laundry service selections for optimal satisfaction.
- Maintained cleanliness of work area and equipment to adhere to safety standards.
- Sorted, washed, dried, and folded laundry items according to established procedures.
- Monitored inventory levels of cleaning supplies and materials for timely replenishment.
- Trained new attendants on proper equipment usage and customer service protocols.
- Implemented process improvements leading to reduced turnaround times for laundry services.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
Attendant/Manager
Express Laundry Systems
Clinton, SC
07.2004 - 11.2018
- Operated laundry equipment efficiently to ensure quality service delivery.
- Assisted customers with inquiries and laundry service selections for optimal satisfaction.
- Maintained cleanliness of work area and equipment to adhere to safety standards.
- Sorted, washed, dried, and folded laundry items according to established procedures.
- Monitored inventory levels of cleaning supplies and materials for timely replenishment.
- Trained new attendants on proper equipment usage and customer service protocols.
- Implemented process improvements leading to reduced turnaround times for laundry services.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
Education
GED -
Clinton High School
Clinton, SCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager/Sales Associate
Family Dollar
04.2014 - 11.2018
Attendant/Manager
Express Laundry Systems
07.2004 - 11.2018
GED -
Clinton High School