Alison Keaton
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Server
Cracker Barrell
Branson, MO
12.2021 - Current
- Explain menu options to guests, offer suggestions, and take orders for food and beverages.
- Deliver beverages, appetizers, entrées, and desserts to guests in an efficient manner.
- Operate POS terminals to input orders, split bills, and calculate totals.
- Verify guest satisfaction with meals, and suggest additional items to increase restaurant sales.
- Assist with seating guests from the hostess stand when needed.
- Maintain the cleanliness of the restaurant area, including tables, chairs, floors, counters, and windowsills.
- Bus tables to ensure availability for awaiting guests.
Auto Parts Delivery Driver
Diligent Logistics, LLC
Colorado Springs, CO
02.2021 - 10.2021
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Processed shipment documents neatly and efficiently for each load.
Restaurant Server
Chili's Bar and Grill
Colorado Springs , CO
08.2019 - 01.2021
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Processed payments from customers using cash registers or POS systems.
- Accurately tallied checks at the end of each shift.
Restaurant Server
Coke's Diner
Fountain, Colorado
03.2015 - 01.2019
- Greeted and seated customers promptly, courteously, and professionally.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Calculated charges, issued table checks, and collected payments from customers.
Education
High School Diploma -
Center High School
Kansas City, MOSome College (No Degree) -
Johnson County Community College
Overland Park, KSSkills
- Service prioritization
- High volume dining
- Table management
- Server etiquette
- Suggestive selling
- POS system operation
- Exceptional communication
- Customer complain resolution
- Order accuracy
- Cash handling
Certification
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
References
References available upon request.
Timeline
Restaurant Server
Cracker Barrell
12.2021 - Current
Auto Parts Delivery Driver
Diligent Logistics, LLC
02.2021 - 10.2021
Restaurant Server
Chili's Bar and Grill
08.2019 - 01.2021
Restaurant Server
Coke's Diner
03.2015 - 01.2019
High School Diploma -
Center High School
Some College (No Degree) -
Johnson County Community College