Alison March
Brookhaven,MS
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Practice Manager
Kings Daughter Medical Center
Brookhaven, MS
12.2021 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Explained policies, procedures and services to patients.
- Coordinated staff recruitment, training, and scheduling activities.
Registered Nurse
Kings Daughter Medical Center
Brookhaven
01.2012 - Current
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Performed triage assessments of walk-in patients in a clinic setting.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Provided patient care and education to patients with chronic illnesses.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Actively participated in quality improvement initiatives within the department.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
RN
University of Mississippi Medical Center, UMMC
Jackson, Mississippi
04.2011 - 01.2012
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Provided emotional support to patients and their families during difficult times.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Carried out physician orders regarding tests or medication administration accurately and safely.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Educated patients on disease prevention and health maintenance.
- Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Associate Degree in Nursing -
Copiah-Lincoln Community College
Wesson, MS05-2011
Skills
- Policy and procedure development
- HIPAA and OSHA regulations
- Medical personnel recruitment
- Referral management
- Clinical improvement initiatives
- Resource utilization
- Performance metrics
- Staff management
- Hiring medical personnel
- Schedule management
- Continuous improvement
- Practice management
Timeline
Practice Manager
Kings Daughter Medical Center
12.2021 - Current
Registered Nurse
Kings Daughter Medical Center
01.2012 - Current
RN
University of Mississippi Medical Center, UMMC
04.2011 - 01.2012
Associate Degree in Nursing -
Copiah-Lincoln Community College