Alison Ostrenga
Marquette,MI
Summary
Versatile and results-driven professional with a proven track record at Alger General Agency, adept in client relations and policy renewals. Excels in customer service and account management, significantly enhancing client retention and satisfaction. Skilled in data entry and property casualty insurance, demonstrating a strong blend of technical proficiency and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Alger General Agency
Marquette, MI
06.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Writing policies from Homeowners to Commercial.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Gym Manager
Anytime Fitness Harvey
Marquette, MI
03.2018 - 06.2021
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Developed strategic plans for future expansion based on market trends, competitor analysis, and member feedback surveys.
CNA
Brookridge Heights Assisted Living
Marquette, MI
05.2016 - 06.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Bookkeeping Administrative Assistant
Greenville Toyota
Greenville, NC
05.2013 - 05.2016
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
Education
No Degree - CNA
Superior Pro Training CNA School
Marquette08.2016
High School Diploma -
JH Rose High School
Greenville, NC06.2009
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Auto insurance
- Policy Knowledge
- Client needs analysis
- Client Retention
- Account Management
- New Client Acquisition
- Policy writing
- Policy Renewals
- Data Entry
- Property and Casualty Insurance
- Customer Billing
- Billing Inquiries
Timeline
Insurance Agent
Alger General Agency
06.2021 - Current
Gym Manager
Anytime Fitness Harvey
03.2018 - 06.2021
CNA
Brookridge Heights Assisted Living
05.2016 - 06.2018
Bookkeeping Administrative Assistant
Greenville Toyota
05.2013 - 05.2016
No Degree - CNA
Superior Pro Training CNA School
High School Diploma -
JH Rose High School