Summary
Overview
Work History
Education
Skills
Timeline
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Alison Tersen

Summary

Knowledgeable Representative seeking leadership opportunities to expand my skills while facilitating company growth. By using the skills I have already mastered, I can also provide proficiency in Microsoft Word and Excel. Consistently recognized for resolving complex issues and improving customer service satisfaction.

Overview

13
13
years of professional experience

Work History

Engagement Center Rep Lead

Froedtert Health
05.2024 - Current
  • Facilitate effective communication between departments to enhance patient care and operational efficiency.
  • Implement patient scheduling systems, improving appointment accuracy.
  • Weekly team meetings for improvements.

Lead Patient Service Representative

Froedtert Health
10.2015 - 04.2024
  • Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Schedule and confirm patient appointments with patients and healthcare professionals.
  • Answer patient questions and complaints by resolving issues.
  • Coordinate with patients and healthcare professionals to meet patient needs.
  • Collaborate with clinical and administrative staff to meet patient needs.
  • Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Customer Service Representative

Milwaukee Eye Care Associates
01.2013 - 10.2015
  • Promoted high customer satisfaction with knowledgeable and friendly service.
  • Worked together in a team environment by supporting one another.
  • Traveled to four different locations to support the needs of the company.
  • Attended monthly meetings with all staff members to discuss goals, updates, etc.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Arts - Marketing/Journalism

UW-Milwaukee
05.2012

Skills

  • Resolving Problems
  • Calm and Effective Under Pressure
  • Comfort with Technology and Databases
  • Time Management and Prioritization
  • Punctual and Hardworking
  • Organized and Detail-Oriented
  • Verbal and Written Communication
  • Reliability and Dedication

Timeline

Engagement Center Rep Lead

Froedtert Health
05.2024 - Current

Lead Patient Service Representative

Froedtert Health
10.2015 - 04.2024

Customer Service Representative

Milwaukee Eye Care Associates
01.2013 - 10.2015

Bachelor of Arts - Marketing/Journalism

UW-Milwaukee

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Alison Tersen