Alissa Craig
Mcdonald's Franchisee
Lawton,OK
1
Certification
5
years of professional experience
Customer-focused General Manager with extensive experience driving revenue growth and enhancing operational efficiency. Skilled in resource coordination and strategic planning, delivering consistent results in high-pressure environments. Strong decision-maker with exceptional interpersonal and communication skills, committed to optimizing production and minimizing downtime.
Work History
General Manager
3 Years 3 Months- Managed staff scheduling to enhance team performance and operational efficiency.
- Developed and implemented training programs that advanced employee skills and elevated service standards.
- Addressed customer inquiries to maintain high levels of service quality and meet benchmarks.
- Responded to incoming customer questions about products and services effectively.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Investigated escalated customer complaints, identifying root causes to resolve issues effectively.
Line Cook
3 Months- Prepared ingredients according to menu specifications and safety standards.
- Assembled sandwiches and salads with attention to presentation and quality.
- Collaborated with team members during high-volume service periods to ensure timely delivery.
- Maintained cleanliness in kitchen areas, following health regulations and guidelines.
Education
- Hospitality And Culinary Arts
- Completed a 2-year course. Earned a full trade in Hospitality management.
Skills
Operational efficiency
Staff scheduling
Employee training
Customer service
Performance management
Resource management
Team collaboration
Coaching and mentoring
Problem-solving
Time management
Task prioritization
Certification
- servsafe
Work Preference
Work Type
Full Time
Location Preference
RemoteOn-Site
Open to relocation:
Yes
Minimum Desired Compensation
$16/hr
Timeline
General Manager
Mcdonald's Franchisee
05.2023 - 08.2026Read More
Line Cook
Firehouse Subs
09.2021 - 12.2021Read More
Great Plains Technology Center
from Hospitality And Culinary Arts
Read More