Alissa Kloepfer
Palm Bay,FL
Summary
Results-driven professional with extensive experience in retail management. Known for exceptional team leadership and effective communication skills. Committed to optimizing operational processes and enhancing customer engagement to achieve measurable business outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Director
Target
Palm Bay, FL
09.2024 - Current
- Managed daily store operations, ensuring optimal inventory levels and visual merchandising standards.
- Trained and developed team members, fostering a collaborative and high-performing work environment.
- Executed sales strategies to enhance customer engagement and drive overall store performance.
- Analyzed sales data to identify trends and implement effective promotional tactics.
Store Director
Target
Melbourne, FL
05.2022 - 11.2024
- Oversaw a diverse team of hourly staff and their supervisors to optimize performance. Coordinated efforts among leaders to align team objectives with organizational goals. Fostered a collaborative environment to drive team engagement and productivity.
- Oversaw recruitment, selection, and management of talent across all store departments.
- Cultivated and led a guest-first culture throughout the store to enhance customer service standards.
- Assisted in managing retail business financials, including payroll and profit and loss statements. Supported initiatives to drive sales growth through effective customer engagement strategies.
- Assisted in understanding retail business fundamentals for total store operations including sales trends, inventory management, guest shopping patterns, and satisfaction. Supported pricing and promotions strategies and specialty businesses. Trained leaders on essential business acumen.
Executive Team Leader- General Merchandise
Target
Merritt Island, FL
11.2019 - 05.2022
- Led team in achieving operational excellence through effective workflow management and process optimization.
- Developed training programs to enhance staff performance and improve customer service standards.
- Implemented inventory management systems to ensure product availability and reduce stock discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
Executive Team Leader -Salesfloor/Guest Experience
Target
Viera, FL
04.2015 - 05.2019
- Cultivated and managed a guest-first culture within the team to enhance service delivery.
- Contributed to analyzing sales trends to uncover improvement opportunities. Assisted in managing inventory to ensure optimal stock levels. Helped understand customer shopping patterns to enhance their experience. Participated in developing pricing and promotion strategies to boost sales growth.
- Orchestrated monthly and quarterly workload planning for department to align with business priorities.
- Oversaw operations of multiple businesses while leveraging team member expertise to optimize departmental management.
- Facilitated collaboration among team leaders to establish clear strategies and measurable goals for business growth.
Senior Team Leader- Salesfloor
Target
Vero Beach, FL
09.2013 - 04.2015
- Led team in daily operations, ensuring efficient workflow and high customer satisfaction.
- Mentored new team members, fostering skills development and promoting a collaborative environment.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Analyzed sales data to inform strategic decisions, driving product placement and merchandising strategies.
Team Leader Salesfloor
Target
Palm Bay, FL
02.2010 - 09.2013
- Led team to achieve operational efficiency through streamlined processes and effective delegation.
- Monitored inventory levels, ensuring timely restocking and minimizing stockouts.
- Implemented training programs that enhanced employee skills and improved performance metrics.
Team Leader- Logistics
Target
Palm Bay, FL
05.2008 - 02.2010
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Led cross-functional teams to optimize supply chain operations and improve delivery timelines.
- Implemented training programs for new team members, fostering a culture of safety and efficiency.
- Analyzed logistics data to identify trends, driving continuous improvement initiatives across operations.
Education
Bachelor of Science - Business Management
University of Central Florida
Orlando, FL05-2028
Skills
Leadership
Communication
Team Development
Financial Acumen
Certification
Food Safety Certified
AED Certified
Timeline
Store Director
Target
09.2024 - Current
Store Director
Target
05.2022 - 11.2024
Executive Team Leader- General Merchandise
Target
11.2019 - 05.2022
Executive Team Leader -Salesfloor/Guest Experience
Target
04.2015 - 05.2019
Senior Team Leader- Salesfloor
Target
09.2013 - 04.2015
Team Leader Salesfloor
Target
02.2010 - 09.2013
Team Leader- Logistics
Target
05.2008 - 02.2010
Bachelor of Science - Business Management
University of Central Florida