ALISSA RAMDIAL
Altamonte Springs,FL
Summary
Experienced Front Office Receptionist with a strong focus on detail and organization. Skilled in reception, billing, and creating a welcoming environment for patients. Maintains confidentiality and contributes to quality patient care. Thrives in demanding, team-oriented environments, following established procedures and exceeding patient expectations. Utilizes technical expertise to provide exceptional service to patients and staff members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advent Health Imaging
Oviedo, FL
11.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Proficiently managed patient registration process by creating accounts, scheduling appointments and ensuring accurate record-keeping.
- Served as point of contact for patients, efficiently handling insurance and billing procedures while resolving any concerns or questions regarding insurance coverage.
- Collected patients' copays, deductibles, and co-insurance during check-in or check-out process.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled CD distribution duties by providing CDs and signing out images to patients and physicians in compliance with HIPAA regulations.
- Successfully executed all front desk responsibilities while also handling various delegated tasks.
Consumer Access Specialist
Advent Health Apopka
08.2020 - 09.2022
- Closely adhered to established timeframes while reaching out to insurance providers in order to obtain necessary information about patient's insurance eligibility and benefits.
- Obtained pre-authorizations from third-party payers meeting department standards and payer requirements within established timeframe prior to scheduled appointments, as well as for unscheduled patients during or after care.
- Ensured precise input of necessary authorization details like duration, visit count, and medication dosage into AdventHealth systems.
- Collaborated closely with clinical partners and physician offices, ensuring prompt resolution of pre-authorization challenges
- Achieved improved authorization outcomes by actively communicating and resolving issues pertaining to missing or incomplete pre-authorizations with third-party payers using multiple communication methods such as phone calls, emails, faxes, and payer websites.
- Demonstrated proficiency in identifying patients accurately by employing problem-solving techniques, resulting in a decrease in duplicated medical records.
- Ensured accurate assignment of payor plans to patient accounts
- Maintained updated and extensive records of financial assessments, eligibility, and benefits to support post-care financial necessities.
- Implemented careful measures to ensure the correctness and accuracy of benefits, authorizations, and pre-certifications, minimizing the risk of rejections or denials.
- Maintains a current and thorough knowledge of utilizing online eligibility pre-certification tools made available
- Recorded detailed information from discussions with patients and insurance representatives about payer determinations, collection endeavors, and payment plan agreements
- Served as liaison between case management staff and other stakeholders to overcome barriers in obtaining pre-authorization for inpatient stays.
Health Unit Coordinator
Advent Health Orlando
Orlando, FL
05.2019 - 08.2020
- Administered clerical duties and performed other requested or assigned duties under the direct supervision of the Clinical Nurse Manager or Charge Nurse
- Identifies, prioritizes and transcribes all types of physician orders by completing the patient Kardex, proper care map, making out necessary requisitions
- Notifies and calls other departments or physicians when necessary and places appropriate information on the chart, chart forms, computer and electronic record
- Performs indirect patient care duties related to admission, transfer and discharge
- Posts pertinent patient data timely
- Responds appropriately to emergency situations
- Interacts with patients appropriate to age, acuity and culture.
Paralegal
Law Offices of Legendre & Legendre
Altamonte Springs, FL
09.2016 - 09.2018
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Bachelor of Science in Healthcare Administration -
Herzing University
Winter Park, FLSkills
- Administrative Support
- Customer Service
- Time Management
- Communication Skills
- Strong Work Ethic
- Microsoft Certified
- Skilled in EPIC
Certification
- Basic Life Support (CPR and AED)
- Certified Nursing Assistant
Timeline
Consumer Access Specialist
Advent Health Apopka
08.2020 - 09.2022
Health Unit Coordinator
Advent Health Orlando
05.2019 - 08.2020
Front Desk Receptionist
Advent Health Imaging
11.2018 - Current
Paralegal
Law Offices of Legendre & Legendre
09.2016 - 09.2018
Bachelor of Science in Healthcare Administration -
Herzing University