Alissa Rice
Syracuse
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Representative
Zions Bancorporation
03.2023 - 12.2024
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Teleperformance USA
02.2022 - 03.2023
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Paralegal Assistant
Lexington Law Firm
01.2019 - 02.2022
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Assisted attorneys with reviewing and organizing witness reports.
Education
High School Diploma -
Mountain High
06-2016
Skills
- Customer service excellence
- Payment processing
- Inbound call answering
- Organization and recordkeeping
- Quality assurance
- Complaint resolution
- De-escalation techniques
- Support case resolution
- Product sales
- Credit card payment processing
Timeline
Customer Representative
Zions Bancorporation
03.2023 - 12.2024
Customer Service Representative
Teleperformance USA
02.2022 - 03.2023
Paralegal Assistant
Lexington Law Firm
01.2019 - 02.2022
High School Diploma -
Mountain High