Alissa Sawyer
Washington,DC
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Pink Tiger
751 Wharf St SW
06.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using OpenTable system efficiently.
- Provided menu information, enhancing guest dining experience through knowledge of offerings.
- Coordinated with servers to optimize table turnover and guest satisfaction.
- Handled guest inquiries and complaints, resolving issues promptly to maintain service quality.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, contributing to overall restaurant ambiance.
Restaurant Hostess
Takoda
1299 1st ST SW
02.2023 - 06.2023
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Culinary Associate
SIX FLAGS AMERICA
13710 Central Ave Bowie Md
03.2022 - 08.2022
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness and organization in kitchen and dining areas.
- Collaborated with team members to streamline food service processes.
- Assisted in training new staff on food handling procedures and equipment usage.
- Implemented efficiency improvements in food preparation workflows, enhancing service speed.
- Ensured compliance with health regulations through regular equipment checks and sanitation practices.
- Monitored inventory levels to ensure timely replenishment of supplies.
- Improved customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Education
High School Diploma -
IDEA PUBLIC CHARTER SCHOOL
Washington, DC08-2022
Skills
- Customer service
- Multitasking
- Active learning
- Complex Problem-solving
- POS system operations
- High-volume phone answering
- Time management
- Organization skills
- Customer and client relations
- Computer skills
Timeline
Restaurant Hostess
Pink Tiger
06.2023 - Current
Restaurant Hostess
Takoda
02.2023 - 06.2023
Culinary Associate
SIX FLAGS AMERICA
03.2022 - 08.2022
High School Diploma -
IDEA PUBLIC CHARTER SCHOOL