Alissa Tattas
Midlothian,IL
Summary
Ambitious professional with exceptional customer-service experience and team collaboration skills. Driven individual with proven abilities handling tasks simultaneously while delivering service professionally. Enthusiastic, highly adept at training with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
1
1
Language
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Front Desk Receptionist
Lepar Animal Hospital
Evergreen Park, IL
12.2018 - 03.2020
- Managed over 100 incoming calls daily to resolve customer issues and schedule appointments.
- Performed clerical support to company employees by copying, faxing and filing documents.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Receptionist
Kala Salon
Chicago, IL
04.2019 - 02.2020
- Managed over 80 customer calls per day.
- Established files and records by implementing effective filing systems that boosted efficiency and organization.
- Performed accounts in balance and ran daily reports to verify totals.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Education
Bachelor of Arts - Communication Studies
Loyola University Chicago
Chicago, IL 01.2018 - 07.2021
Associate of Arts - Communication And Media Studies
Moraine Valley Community College
Palos Hills, IL 08.2015 - 12.2017
Skills
Problem-solving skills
undefinedTimeline
Front Desk Receptionist
Kala Salon
04.2019 - 02.2020
Front Desk Receptionist
Lepar Animal Hospital
12.2018 - 03.2020
Bachelor of Arts - Communication Studies
Loyola University Chicago
01.2018 - 07.2021
Associate of Arts - Communication And Media Studies
Moraine Valley Community College
08.2015 - 12.2017
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