Alisson Mejia
Steamboat Springs,CO
Summary
High-energy professional with a proven track record of facilitating communication, quality, and service initiatives across all hotel departments. Resourceful and adaptable, with strong communication skills. Maintains thorough documentation of duties and reports safety hazards or maintenance deficiencies.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Steamboat Springs, CO
02.2024 - Current
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
Housekeeping Manager
Simply Steamboat
Steamboat Springs, CO
09.2022 - Current
- Created guidelines for housekeeping processes, leading to enhanced efficiency.
- Ensured maintenance of high cleanliness standards across hotel areas.
- Organized frequent sessions with the team to evaluate and enhance performance standards.
- Ensured consistent hygiene practices in all departments
Front Desk Representative
La Quinta Inn & Suites
Steamboat Springs, CO
01.2021 - 05.2023
- Directed callers to relevant staff
- Conducted customer ID verifications
- Supplied guests with essential hotel amenities, including maps and directions
Assistant Housekeeping Manager
Retreatia
Steamboat Springs, CO
02.2021 - 09.2022
- Contributed to the selection and development of new team members
- Verified that established cleanliness protocols were followed in all areas
- Created mechanism for efficient oversight of current guestroom conditions
Reservationist, Food Runner
Crownshy
New York, NY
02.2019 - 03.2020
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Offered insight into menu items to answer customer questions.
- Stocked service supply areas with tableware, garnishes and prepared food.
Front Desk Agent
Fairfield Inn & Suites
Steamboat Springs, CO
05.2016 - 12.2018
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Steamboat Springs High School
01.2014
Skills
- Training and mentoring
- Quality improvements
- Department coordination
- Customer service-focused
Timeline
Front Desk Agent
Residence Inn Marriott
02.2024 - Current
Housekeeping Manager
Simply Steamboat
09.2022 - Current
Assistant Housekeeping Manager
Retreatia
02.2021 - 09.2022
Front Desk Representative
La Quinta Inn & Suites
01.2021 - 05.2023
Reservationist, Food Runner
Crownshy
02.2019 - 03.2020
Front Desk Agent
Fairfield Inn & Suites
05.2016 - 12.2018
Steamboat Springs High School