Alita Chang
Newark,CA
Overview
17
17
years of professional experience
Work History
Customer Service Sales Representative
Aritas Home
Newark, California
02.2020 - Current
- Assisted customers in selecting products aligned with their needs.
- Handled customer inquiries and complaints to ensure satisfaction.
- Collaborated with team members to enhance service efficiency.
- Answered incoming calls regarding product questions, sales inquiries, and complaints.
- Developed advertising strategies to boost sales via social media platforms.
- Conducted follow-up calls to confirm customer satisfaction with products or services.
- Managed social media accounts.
Cleaning Assistant
Perfectly Maid
Hayward, California
01.2015 - 12.2019
- Utilized eco-friendly products to clean residential and commercial spaces efficiently.
- Organized cleaning supplies and equipment to enhance daily operational efficiency.
- Inspected properties for cleanliness, reporting maintenance issues promptly.
- Collaborated with team members to ensure timely completion of all cleaning tasks.
- Engaged with clients to assess specific cleaning preferences and requirements.
- Managed time effectively across multiple responsibilities throughout each day.
- Responded swiftly to requests from customers and staff members.
Real Estate Assistant
Credit Bank of Peru BCP
Lima, Peru
01.2014 - 01.2015
- Assisted clients with property inquiries and scheduling viewings.
- Managed documentation for real estate transactions and client files.
- Coordinated communication between clients and real estate agents effectively.
- Researched local market trends to provide insights to agents.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
Customer Service Advisor
InterBank
Lima, Peru
01.2009 - 11.2013
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Assisted customers with account inquiries and transaction requests using banking software systems.
- Educated clients on bank products, services, and policies to increase product knowledge.
- Processed transactions accurately while maintaining detailed records of interactions.
- Interacted with customers through calls, emails, and live chats to address inquiries.
- Audited customer account information to identify discrepancies and implement solutions.
- Collaborated with departments to ensure high-quality service delivery for all customers.
- Documented customer correspondence in CRM to track requests and resolutions.
Education
Some College (No Degree) - Quickbooks
Adult School
Fremont, CACertificate - Online Ontological Coaching
Axon Training
Argentina07-2020
Associate of Science - Banking And Finance
Peruvian University of Applied Sciences UPC
Lima11-2014
Associate of Science - Information And Computer Systems
IDAT
Lima12-2009
Skills
- Customer relationship management
- Social media marketing
- Time management
- Customer service
- Team collaboration
- Active listening
- Client engagement
- Problem solving
Languages
Spanish
Professional
English
Limited
Timeline
Customer Service Sales Representative
Aritas Home
02.2020 - Current
Cleaning Assistant
Perfectly Maid
01.2015 - 12.2019
Real Estate Assistant
Credit Bank of Peru BCP
01.2014 - 01.2015
Customer Service Advisor
InterBank
01.2009 - 11.2013
Some College (No Degree) - Quickbooks
Adult School
Certificate - Online Ontological Coaching
Axon Training
Associate of Science - Banking And Finance
Peruvian University of Applied Sciences UPC
Associate of Science - Information And Computer Systems
IDAT