Hi, I’m
Alivia Begin
Durham,NC
Summary
Quality and efficiency-driven worker with 5 years experience in food and drink preparation and a history of notable performance in cultivating customer relationships. Provides warm, intentional service to the local community utilizing an instinctive, diplomatic approach tailored to meet individual customer needs. Adept in balancing high priority tasks efficiently with a meticulous attention to detail. Eager to enrich current skillset in a passionate, sustainable and respectful environment dedicated to nourishing connections within the local community.
Overview
5
years of professional experience
Work History
Bean TradersDurham, NC
Barista/Food and Beverage Attendant
08.2022 - Current
Job overview
- Created wide variety of hot and cold drinks and food items in average shifts with consistently positive customer satisfaction scores.
- Served over 70 customers each day.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Panera Bread LLCCary, NC
Team Lead
06.2018 - 08.2022
Job overview
- Promoted to Service Team Lead for exemplary leadership and dedication to company values.
- Cross-trained in Drive Thru, Barista, Food Production and Bakery
- Prioritizes and delegates necessary tasks to optimize productivity.
- Utilizes BLAST principle (Believe, Listen, Apologize, Solve, and Thank) to demonstrate empathy and understanding when addressing customer dissatisfaction.
- Produced, packaged, and confirmed orders according to company policy and customer specifications.
- Utilized Personal Observation Forms (POF's) to monitor trainee performance and critique requisite skills and behaviors.
- Identified and communicated to higher management opportunities for training curriculum improvement..
Education
East Granby High SchoolEast Granby, CT
High School Diploma
06.2017
Greater Hartford Academy of The Arts High SchoolHartford, CT
Creative Writing & Media Arts
06.2017
Skills
- New Hire Training
- Beverage Preparation
- Food Production
- Product Display
- Safety and Sanitation Standards
- POS Operations
- Time Management
- Quality Control
- Conflict Mediation
- Manual Labor
Timeline
Barista/Food and Beverage Attendant
Bean Traders
08.2022 - Current
Team Lead
Panera Bread LLC
06.2018 - 08.2022
East Granby High School
High School Diploma
Greater Hartford Academy of The Arts High School
Creative Writing & Media Arts