Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Alivia Blanke

Fond Du Lac,WI

Summary

Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Road America
Elkhart Lake, WI
02.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Contacted customers about potential service upgrades, new services, available products and account changes.

Program Assistant

Road America
Elkhart Lake, WI
05.2020 - Current
  • Collaborated with other departments to ensure smooth delivery of services for program participants.
  • Processed cash and credit transactions efficiently.
  • Guaranteeing optimal event safety during operations and exercising quick thinking to manage emergencies.
  • Created lasting impressions through engaging service

In-Shop Employee

Jimmy Johns Gourmet Subs
Plymouth, WI
01.2024 - 06.2024
  • Processed customer transactions accurately and efficiently using a Point of Sale system.
  • Maintained adherence to food safety standards
  • Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.

Education

High School Diploma -

Plymouth High School
Plymouth, WI
06-2024

Skills

  • Detail-oriented
  • Call Center Operations
  • Prioritization
  • Teamwork and Collaboration
  • Valid Driver's License
  • Multitasking and Organization
  • Written Communication Skills
  • Creative Problem-Solving

Certification

  • Wisconsin Responsible Beverage Server (RBS) course certification

Languages

American Sign Language
Limited

Affiliations

  • Crocheting and crafts
  • Road and dirt racing
  • Reading, Writing, and Journaling

Timeline

In-Shop Employee

Jimmy Johns Gourmet Subs
01.2024 - 06.2024

Customer Service Representative

Road America
02.2022 - Current

Program Assistant

Road America
05.2020 - Current

High School Diploma -

Plymouth High School

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Alivia Blanke