Alivia Brodie
Lavelle,PA
Summary
Proactive and customer-focused, I excelled at Cracker Barrel by enhancing dining experiences through exceptional service and strong multitasking abilities. My background includes ensuring safety and guest satisfaction at Knoebels, showcasing my hard skill in safety compliance and soft skill in guest engagement. Achieved seamless service transitions and cultivated warm relationships, demonstrating a commitment to excellence and teamwork.
Overview
1
1
year of professional experience
Work History
Server
Cracker Barrel
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Ride Attendant
Knoebels
05.2024 - 08.2024
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Built and established positive relationships with patrons, team members and supervisors.
- Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Conducted regular safety checks on all rides, maintaining strict adherence to company policies and industry standards.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
North Schuylkill High School
Frackville, PA06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Food safety practices
- Table bussing
- Table setting
Timeline
Server
Cracker Barrel
08.2024 - Current
Ride Attendant
Knoebels
05.2024 - 08.2024
North Schuylkill High School