Alivia Flores
Richmond,TX
Summary
I’m an hardworking employee with customer service, multitasking, and time management abilities. I’m devoted to giving every customer a positive and memorable experience. I’m a results-oriented individual with a passion for continuous learning and innovation. I’m known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server
Red Lobster
Katy, TX
01.2023 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Maintained records of transactions made during shift as required by law or company.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared checks, itemizing total meal costs and taxes.
Sales Associate
Painted Tree Marketplace
Sugar Land, TX
01.2021 - 03.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Server
Red Lobster
Sugar Land, TX
09.2011 - 12.2020
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Maintained records of transactions made during shift as required by law or company.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared checks, itemizing total meal costs and taxes.
Education
High School Diploma -
Stafford High School
Stafford, TX05-2011
Skills
- Complaint resolution
- Customer Service
- Positive and professional
- Product Sales
- Multi-Task Management
- Critical Thinking
- Payment Processing
- Time Management
- Call handling
Timeline
Server
Red Lobster
01.2023 - Current
Sales Associate
Painted Tree Marketplace
01.2021 - 03.2023
Server
Red Lobster
09.2011 - 12.2020
High School Diploma -
Stafford High School