Alivia Lancaster
Lexington,KY
Summary
Reliable employee demonstrating high levels of customer performance and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
Dominos's Pizza
Lexington, KY
01.2026 - Current
- Supervised daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling to maintain optimal coverage during peak hours.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new employees on food safety and customer service standards.
- Implemented quality control measures to uphold product standards and safety.
- Coordinated inventory management to ensure sufficient supply of ingredients.
- Assisted in resolving customer complaints to enhance satisfaction levels.
- Provided leadership during times of organizational change or crisis situations.
Lumber Associate
Home Depot
Lexington, KY
11.2024 - 01.2026
- Assisted customers in selecting lumber and building materials.
- Maintained organized stock and inventory of lumber products.
- Operated power tools for cutting and shaping wood materials.
Server
J Renders
Lexington, Kentucky
02.2023 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Took orders accurately and communicated them to kitchen staff efficiently.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Assisted with training new servers on restaurant procedures and menu items.
- Handled cash transactions and processed payments using point-of-sale system.
- Collaborated with kitchen staff to manage special requests and dietary needs.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Shift Leader
Panda Express
Lexington, KY
08.2021 - 02.2023
- Trained new staff on food safety and customer service standards.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
Education
Ohio Connections Academy
Mason, OHSkills
- Staff management
- Team building
- Leadership skills
- Operational efficiency
- Inventory management
- Cash handling
- Shift scheduling
- Customer service
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
Timeline
Manager
Dominos's Pizza
01.2026 - Current
Lumber Associate
Home Depot
11.2024 - 01.2026
Server
J Renders
02.2023 - 11.2024
Shift Leader
Panda Express
08.2021 - 02.2023
Ohio Connections Academy