Alivia Moccio

• Worked front counter
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

• Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
• Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
• Washed hands regularly throughout shift to comply with safety and sanitation protocol.

• Worked front counter, drive-thru and other areas.
• Completed milkshakes and ice cream desserts for customers.
• Brewed coffee and tea and changed out drink station syrups.
• Prepared products following restaurant, health, and safety standards and procedures.
• Cashiering
• Used excellent customer service skills to interact with customers