ALIX MORISSEAU
Brooklyn,NY
Summary
Customer Care professional with over 6 years of experience in client support, claims processing, dispatch coordination, and payment handling. Experienced taking credit/debit card payments over the phone and issuing payments to technicians and providers. Strong in conflict resolution, process improvement, data analysis, and training team members on new tools and systems. Bilingual English/Haitian Creole. Currently completing NYS Security Guard License.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
XMD Logistics (Amazon DSP)
Brooklyn, NY
01.2025 - Current
- Complete 130–180 stops daily in NYC with excellent on-time and safety record
- Regularly ranked in top percentile for delivery volume and customer ratings
Driver (Independent Contractor)
Uber
New York City
03.2020 - Current
- 4.9+ star rating across thousands of rides (day and night shifts)
- Strong safety record and deep knowledge of NYC streets and traffic patterns
Customer Care Representative (Claims | Dispatch | Payments)
Elite Home Warranty
New York, NY
07.2023 - 07.2025
- Managed full claims lifecycle, coordinated service dispatches, and handled payment collection and provider payouts for 2 years
- Securely processed customer credit/debit card payments over the phone and issued timely payments to technicians and contractors
- Adopted and trained colleagues on new digital claims-tracking system and virtual consultation tools, improving transparency and response time
- Analyzed claims and dispatch data to create reports that supported process improvements
- Consistently earned high customer and provider satisfaction through clear communication and fast resolutions
- Remote/Hybrid
Customer Service Representative
Target
Brooklyn, NY
11.2019 - 06.2023
- Provided front-line guest service: handled returns, exchanges, order issues, and payment transactions at high-volume service desk
- Trained new team members on systems, policies, and de-escalation techniques
- Maintained calm, professional service during busy holiday periods and difficult situations
Education
Some College Coursework - undefined
Medgar Evers College, CUNY
Brooklyn, NY01.2019
High School Diploma - undefined
James Madison High School
Brooklyn, NY06.2017
Skills
- Customer Service
- Payment Processing (Card over Phone & Provider Payouts)
- Claims & Dispatch Coordination
- Conflict De-escalation
- Data Analysis
- Process Improvement
- Training & Onboarding
- Bilingual Communication
Certification
- New York State Security Guard License In Progress – Expected Dec 2025
- 8-Hour Pre-Assignment Training – Completed
- 16-Hour On-the-Job Training – Completed
- Application & fingerprints submitted
LANGUAGES
English (Native)
Haitian Creole (Proficient)
Timeline
Delivery Driver
XMD Logistics (Amazon DSP)
01.2025 - Current
Customer Care Representative (Claims | Dispatch | Payments)
Elite Home Warranty
07.2023 - 07.2025
Driver (Independent Contractor)
Uber
03.2020 - Current
Customer Service Representative
Target
11.2019 - 06.2023
Some College Coursework - undefined
Medgar Evers College, CUNY
High School Diploma - undefined
James Madison High School