Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Aliya Flynn

Rochester,NY

Summary

Over 6 years of work experience and a proven knowledge of conflict resolution and customer service. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
Rochester, NY
04.2023 - Current

• Helping consumers with applying for health coverage and any questions they have with their application or health insurance

• Protecting Consumers personal health information using state systems and HIPPA

procedures

• Using Microsoft to navigate through work instructions & reach out to Team Leads as needed for assistance

Crew Member

Moe's Southwest Grill
Penfield, NY
09.2021 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Home Health Aide

Elite Home Health Care
Rochester, NY
12.2020 - 09.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

Crew Member

McDonald's
Henrietta, NY
01.2019 - 07.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.

Camp Counselor

MCC Healthy Hero Summer Camp
Henrietta, NY
06.2018 - 08.2018
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Education

Cosmetology - NYS Career Development & Occupational Studies

Monroe #1 Boces
Fairport, NY
06.2020

High school diploma -

Rush-Henrietta Senior High School
Henrietta
06.2020

Skills

Order Delivery Practices

Company Standards

Food Preparation and Safety

Table Setting Knowledge

Verbal and Written Communication

Time Management

Performance Improvement

Positive Company Representation

Health and Safety Compliance

Willingness to Learn

Team Contribution

Complex Problem-Solving

Certification

Certified NYS Home Health Aide

NYS Temporary CNA

Timeline

Customer Service Representative

Maximus
04.2023 - Current

Crew Member

Moe's Southwest Grill
09.2021 - 11.2022

Home Health Aide

Elite Home Health Care
12.2020 - 09.2021

Crew Member

McDonald's
01.2019 - 07.2020

Camp Counselor

MCC Healthy Hero Summer Camp
06.2018 - 08.2018

Cosmetology - NYS Career Development & Occupational Studies

Monroe #1 Boces

High school diploma -

Rush-Henrietta Senior High School
Aliya Flynn