Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Aliya Flynn

Rochester,NY

Summary

Over 6 years of work experience and a proven knowledge of conflict resolution and customer service. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
04.2023 - Current

• Helping consumers with applying for health coverage and any questions they have with their application or health insurance

• Protecting Consumers personal health information using state systems and HIPPA

procedures

• Using Microsoft to navigate through work instructions & reach out to Team Leads as needed for assistance

Crew Member

Moe's Southwest Grill
09.2021 - 11.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Home Health Aide

Elite Home Health Care
12.2020 - 09.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

Crew Member

McDonald's
01.2019 - 07.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.

Camp Counselor

MCC Healthy Hero Summer Camp
06.2018 - 08.2018
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Education

Cosmetology - NYS Career Development & Occupational Studies

Monroe #1 Boces
Fairport, NY
06.2020

High school diploma -

Rush-Henrietta Senior High School
Henrietta
06.2020

Skills

Order Delivery Practices

Certification

Certified NYS Home Health Aide

NYS Temporary CNA

Timeline

Customer Service Representative

Maximus
04.2023 - Current

Crew Member

Moe's Southwest Grill
09.2021 - 11.2022

Home Health Aide

Elite Home Health Care
12.2020 - 09.2021

Crew Member

McDonald's
01.2019 - 07.2020

Camp Counselor

MCC Healthy Hero Summer Camp
06.2018 - 08.2018

Cosmetology - NYS Career Development & Occupational Studies

Monroe #1 Boces

High school diploma -

Rush-Henrietta Senior High School
Aliya Flynn