Aliya Mason
Concord North Carolina,NC
Summary
Adept at classroom management and fostering strong relationships, I leveraged critical thinking and active listening to enhance student and guest experiences at Sunshine Learning Academy and Logan's Roadhouse. My approach to lesson planning and customer service resulted in significant improvements in engagement and satisfaction, showcasing my ability to solve problems creatively and effectively.
Overview
5
5
years of professional experience
Work History
Teacher
Sunshine Learning Academy
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Server
Logan's Roadhouse
10.2019 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate Degree - Dental Assistant
Rowan-Cabarrus Community College
Concord, NCHigh School Diploma -
Concord High School
Concord, NC06.2023
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Problem solver
- Customer service
- Active listening
Timeline
Teacher
Sunshine Learning Academy
06.2024 - Current
Server
Logan's Roadhouse
10.2019 - 05.2024
Associate Degree - Dental Assistant
Rowan-Cabarrus Community College
High School Diploma -
Concord High School
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