Aliya Walker
San Pablo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Greeter
One Toyota of Oakland
Oakland, CA
07.2022 - Current
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
- Enforced store policies regarding returns, exchanges, and payment methods..
- Monitored customer activity in order to detect potential theft or safety hazards.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Maintained cleanliness of front entry area.
- Answered customers' questions about hours, seating, current wait time and other information.
Ambassador
Block By Block
Oakland, CA
11.2021 - 06.2024
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Advised the Ambassador regarding appropriate courses of action when dealing with sensitive matters.
- Offered exceptional customer service to differentiate and promote company brand.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Security Operations
Securitas Security Services
Fremont, CA
10.2019 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Ralph J. Bunche High School
Oakland, CA06-2012
Skills
- Guest Relations
- Initiative and Self-Motivation
- Crisis Management
- Receipt Verification
- Strong Work Ethic
- Creativity and Innovation
Timeline
Greeter
One Toyota of Oakland
07.2022 - Current
Ambassador
Block By Block
11.2021 - 06.2024
Security Operations
Securitas Security Services
10.2019 - 11.2021
High School Diploma -
Ralph J. Bunche High School
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