Aliyah Guerrero
Summary
Dedicated front desk receptionist skilled in effective communication and customer service. Proven ability to manage multi-line phone systems and create welcoming environments. Ready to contribute to team operations and enhance customer experiences. Proactive individual with a strong background in customer service and problem solving. Experienced in managing inquiries and providing administrative support, ensuring positive interactions with clients. Committed to creating efficient processes that enhance customer satisfaction and team productivity.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Front Desk Receptionist
American Management Associates
San Francisco
01.2025 - Current
- Greeted visitors and directed them to appropriate departments.
- Answered multi-line phone system and routed calls efficiently.
- Maintained organized front desk area and reception materials.
- Assisted in processing incoming and outgoing mail and packages.
- Provided administrative support to team members as needed.
- Coordinated with vendors for office supplies and maintenance services.
- Handled client inquiries with professionalism and courtesy.
- Greeted customers warmly and made them feel welcome.
Pudo Attendant
Zoox's contractor
Foster City
03.2024 - Current
- Greet and assist riders, ensuring a welcoming and safe experience.
- Authenticate badges and hail vehicles between designated locations.
- Provide real-time communication and light crowd control.
- Support operations during service disruptions or emergencies.
Security Guard
Sunstate Security
Menlo Park
02.2024 - 01.2025
- Monitored premises to ensure safety and prevent unauthorized access.
- Patrolled assigned areas to deter criminal activity and maintain order.
- Conducted regular safety inspections, identifying potential hazards for resolution.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Observed surveillance cameras for any suspicious activity or intruders.
Education
High School Diploma -
Academy At Sf Macateer High School
San Francisco De Las Llagas, CA06-2019
Some College (No Degree) - Esthetics
Skyline College
Skills
- Multi-line phone operation
- Office organization
- Mail processing
- Administrative support
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Customer service
- Meeting arrangements
Languages
English
Full Professional
Certification
Guard Card
Timeline
Front Desk Receptionist
American Management Associates
01.2025 - Current
Pudo Attendant
Zoox's contractor
03.2024 - Current
Security Guard
Sunstate Security
02.2024 - 01.2025
High School Diploma -
Academy At Sf Macateer High School
Some College (No Degree) - Esthetics
Skyline College