Aliyah Harris
Beaverton,OR
Summary
Detail-oriented Medical Receptionist skilled in high-volume patient scheduling, insurance verification, and payment processing. Manages multi-line phone systems and coordinates provider calendars effectively. Delivers exceptional patient service in fast-paced healthcare settings.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Front Office Receptionist
Centers for Advanced Orthopedics
Leonardtown, MD
07.2025 - Current
- Greeted patients and provided exceptional customer service, enhancing patient experience in a fast-paced orthopedic office.
- Managed high-volume, multiline phone system, ensuring efficient call handling and timely communication.
- Scheduled, rescheduled, and confirmed patient appointments while maintaining accurate provider calendars.
- Verified insurance eligibility and collected copays and patient payments accurately.
- Scanned and organized patient documents, ensuring accessible and up-to-date records for streamlined patient processing.
- Prepared and organized daily reports and appointment information for providers and clinical staff, supporting efficient clinic operations.
Front Desk Receptionist
Hair of the Dog
, MD
05.2023 - 06.2025
- Created positive first impression of salon by greeting clients and checking in pets, delivering welcoming customer service.
- Managed phone inquiries by answering questions about grooming packages, pricing, vaccine requirements, and booking details.
- Coordinated appointments and scheduling to support an organized client experience and efficient grooming operations.
- Processed client payments efficiently by managing daily cash drawers, balancing registers, and handling financial transactions accurately.
- Handled phone inquiries by addressing questions about grooming packages, pricing, vaccine requirements, and booking details for a smooth client experience.
- Ensured clean, safe environment for pets and staff by maintaining sanitation standards in reception and grooming areas.
Sales Associate
Torrid
03.2022 - 05.2023
- Engaged customers to identify needs and provided tailored product recommendations, enhancing customer satisfaction.
- Executed cashier duties by efficiently processing transactions and accurately balancing the register daily.
- Managed inventory and fulfillment by carefully organizing, labeling, and processing online orders for secure and timely shipment.
- Maintained store presentation and cleanliness, ensuring an organized and inviting shopping environment for customers.
- Handled phone inquiries professionally by answering product questions, checking inventory availability, and resolving customer issues.
Assistant Manager
Earthbound Trading Company
07.2021 - 05.2023
- Delivered exceptional customer service by proactively engaging with shoppers and addressing their needs.
- Supervised cash handling and checkout operations by accurately processing transactions, managing the safe, and reconciling daily registers.
- Maintained store presentation and cleanliness standards through efficient recovery tasks and organization.
- Managed phone inquiries by providing product information and addressing customer concerns professionally.
- Assisted store leadership with daily operations and opening/closing procedures while fostering a collaborative team environment.
Teacher Assistant
Smart Start Early Learning Center
, MD
01.2019 - 06.2021
- Contributed to lesson planning and curriculum development, tailoring activities to accommodate diverse learning styles and promote age-appropriate milestones.
- Supervised daily childcare activities, fostering a safe and emotionally supportive environment that encouraged student engagement and well-being.
- Ensured classroom cleanliness and sanitation standards, creating a healthy and organized learning space conducive to student focus and learning.
Physical Therapy Technician
KOMMUNITY PHYSICAL THERAPY
Frederick, MD
09.2017 - 12.2018
- Guided patients through exercise routines, ensuring safe and correct form to enhance treatment effectiveness.
- Managed front desk operations, facilitating patient check-ins, secure payment processing, and efficient communication.
- Maintained clinic cleanliness and infection-control standards by overseeing laundry, sanitizing equipment, and organizing treatment areas.
Education
High school diploma or GED -
Northern High School
MD 08.2014 - 05.2017
Upper secondary education -
Skills
- Multi-line phone systems
- Customer service
- Appointment scheduling
- Scheduling
- Insurance authorizations
- Filing
- Scanning
- Order Fulfillment
- Cash register
- Clinic experience
- Medical experience
- Admin support Acrobat
- Front desk
- Office experience
- Organizational skills
- Multitasking
- Phone answering
- Phone etiquette
- Basic math
- Communication skills
- Operational support
- Dental experience
- CPR
Personal Information
- Driving License: Driver's License
- Work Permit: Work Authorization
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License
- CPR Certification
- Basic Life Support
- First Aid Certification
Timeline
Front Office Receptionist
Centers for Advanced Orthopedics
07.2025 - Current
Front Desk Receptionist
Hair of the Dog
05.2023 - 06.2025
Sales Associate
Torrid
03.2022 - 05.2023
Assistant Manager
Earthbound Trading Company
07.2021 - 05.2023
Teacher Assistant
Smart Start Early Learning Center
01.2019 - 06.2021
Physical Therapy Technician
KOMMUNITY PHYSICAL THERAPY
09.2017 - 12.2018
High school diploma or GED -
Northern High School
08.2014 - 05.2017