ALIYAH PENNINGTON
MEDIX STAFFING SOLUTIONS
Calumet City,IL
11
years of professional experience
Customer Service Representative experienced in utilizing customer relations expertise to enhance satisfaction and elevate brand recognition. Healthcare professional with a strong foundation in patient care coordination, delivering streamlined operations and ensuring patient contentment. Collaborated with medical teams to adapt to evolving healthcare environments while maintaining a patient-centered focus.
Work History
Patient Care Coordinator
2 Years 1 Month- Conducted outbound calls to Medicare patients, informing them of home healthcare benefits and ensuring understanding of available services.
- Coordinated patient appointment scheduling with home healthcare providers, enhancing patient access to necessary care.
- Outlined primary duties
Customer Service Representative
2 Years 2 Months- Answered phones to address inquiries from patients, vendors, insurance companies, and medical facilities, ensuring timely assistance.
- Facilitated effective communication within and across departments to enhance patient experience.
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
- Took ownership of calls, ensuring thorough follow-ups with escalation team to resolve customer issues.
- Outlined primary duties
Amazon Delivery Driver
10 Months- Ensured careful delivery of packages to customers.
- Assisted team members in completing their routes as needed.
- Detailed essential tasks for position.
Sales Floor Associate/Cashier
4 Years 6 Months- Organized merchandise according to zoning guidelines.
- Completed ad take-down tasks efficiently.
- Responsible for zoning merchandise
- Organized apparel inventory to enhance shopping experience.
- Responsible for ad take-down.
- Maintain a clean workplace.
- Created engaging guest experiences through attentive service and support
- Clarified main functions and tasks required for the position.
Education
Medical Billing And Coding - Medical Billing and Coding
- Criminal Justice
Completed some coursework related to criminal justice studies.
- Criminal Justice
Completed all prerequisite courses.
Obtained high school diploma.
Skills
Customer satisfaction
Active listening
Multitasking
Microsoft Office management
Patient Billing
Healthcare Administration
Ability to multitask and manage time effectively
Patient Privacy
Critical thinking skills
Managing through Microsoft Office (Word
Excel
PP
etc)
Cash Handling
Care coordination
Timeline
Patient Care Coordinator
MEDIX STAFFING SOLUTIONS
09.2024 - CurrentRead More
Customer Service Representative
HEALTHCOMP LLC
09.2021 - 11.2023Read More
Amazon Delivery Driver
ALCO LOGISTICS
10.2020 - 08.2021Read More
Sales Floor Associate/Cashier
TARGET
03.2016 - 09.2020Read More
THORTON FRACTIONAL NORTH HIGH SCHOOL
Read More
SOUTH SUBURBAN COLLEGE
from Criminal Justice
Read More
ARIZONA STATE UNIVERSITY
from Criminal Justice
Read More
Rasmussen University
Medical Billing And Coding from Medical Billing and Coding
Read More