Madisen Fletchall
Florence,AZ
Summary
Dedicated team player that is able to perform a wide variety of tasks, and maintain a strong work ethic. Willing to take on new skills and challenges to help achieve company goals whilst building strong relationships with clients and coworkers.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Oasis Vision Center
11.2023 - Current
- Streamlined front desk operations by effectively managing phone calls, emails, scheduling and patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Shift Manager
Dunkin
10.2022 - 11.2023
- Trained and mentored new employees on menu items, computer systems, company standards, and customer service expectations.
- Collaborated with 2-5 employees each shift to strategize and excite exceeding company performance metrics.
- Memorized over 50 menu items to create customized beverages and food items for 200+ customers a day.
- Managed time efficiently in order to complete all tasks within deadlines.
Spa Coordinator
Lifespa
07.2021 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Escorted clients to spa areas, treatment rooms, and offices.
- Assisted technicians and stylists by prepping treatment rooms, turning on equipment and maintaining a clean and organized professional work space.
Lead Coordinator
Ready, Set, Play!
07.2018 - 03.2020
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Supervised children ages 6 months-6 years old.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Natural Esthetics Practitioner -
Southwest Institute of Healing Arts
Tempe, AZ09.2022
High School Diploma -
Basha High School
Chandler, AZ05.2018
Skills
- Interpersonal Skills
- Flexible and Adaptable
- Organizational Skills
- Team-Oriented
- Verbal and Written Communication
- CPR and First Aid Certified
- Customer Satisfaction
- Telephone Skills
Timeline
Patient Care Coordinator
Oasis Vision Center
11.2023 - Current
Shift Manager
Dunkin
10.2022 - 11.2023
Spa Coordinator
Lifespa
07.2021 - 10.2022
Lead Coordinator
Ready, Set, Play!
07.2018 - 03.2020
Natural Esthetics Practitioner -
Southwest Institute of Healing Arts
High School Diploma -
Basha High School
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