Aliyah Samuel
Houston,Texas
Summary
Proven customer service expert with a track record of exceeding sales targets at Primerica by leveraging exceptional communication and empathy. Managed Etech Global Services Inc's team to significantly reduce complaints, demonstrating strong leadership and problem-solving skills. Skilled in cash handling and data entry, consistently delivering high customer satisfaction and loyalty. Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Ross Dress for Less
02.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Invest Agile
12.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Sales Agent
Primerica
05.2023 - 08.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Customer Service Manager
Etech Global Services Inc
01.2022 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Newton High School
Newton, TX05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Written and verbal communication
- Data entry
Certification
Adjuster License
Timeline
Cashier
Ross Dress for Less
02.2025 - Current
Customer Service Representative
Invest Agile
12.2024 - 02.2025
Insurance Sales Agent
Primerica
05.2023 - 08.2024
Customer Service Manager
Etech Global Services Inc
01.2022 - 03.2023
Newton High School
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Asia GibsonAsia Gibson
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Spring ReedSpring Reed
Cash Office Associate at Ross Dress for LessCash Office Associate at Ross Dress for Less
Valerie DunnValerie Dunn
Cash Handler at Ross Dress for LessCash Handler at Ross Dress for Less
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest