Aliyah Santaella
St. Cloud,FL
Summary
Dedicated Individual with strong customer service skills. Proven ability to create welcoming environments and resolve issues swiftly, ensuring customer satisfaction and repeat business.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Barista/Cashier
Starbucks
Saint Cloud, FL
07.2024 - Current
- Crafted quality beverages following standardized recipes and tailored to guest preferences, enhancing customer satisfaction.
- Managed cash register operations, processed payments, and ensured accurate transaction completion to maintain financial integrity.
- Assisted customers with menu selections and provided product information and recommendations, fostering a positive dining experience.
- Engaged with customers to create a welcoming atmosphere in the store environment.
- Collaborated with team members to ensure timely service during peak hours.
- Kept workstations and customer areas clean, organized, and ready throughout shifts.
- Cleaned and sanitized service or seating areas, complying with health protocols and food safety standards.
Online Personal Shopper
Walmart
Saint Cloud, FL
10.2022 - 07.2024
- Curated personalized shopping experiences for customers based on preferences.
- Assisted customers with product selections and order placements online.
- Communicated effectively with customers to address inquiries and resolve issues.
- Monitored order statuses and updated customers on delivery timelines regularly.
- Collaborated with team members to streamline shopping processes and improve service.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted in selecting items according to customer preferences.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries to maintain product quality and prevent damage. to keep products in perfect condition, separate fragile products, and keep frozen and perishable foods cold or fresh.
- Greeted customers warmly as they entered the store to create a welcoming atmosphere. and provided excellent customer service.
- Assisted teammates with daily tasks during peak periods.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FL07-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Problem resolution
- Cash register operation
- Cash handling
- Conflict resolution
- Receiving feedback
- Active listening
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certification for Hospitality and Tourism Managment Year 1 (2020)
- Certification for participating in the 17th Annual HTMP competition (2020)
Affiliations
- Volunteer, High school Hospitality program- Kissimmee FL, (2020)
Timeline
Barista/Cashier
Starbucks
07.2024 - Current
Online Personal Shopper
Walmart
10.2022 - 07.2024
Associate of Arts - General Studies
Valencia College