ALIYAH THORNTON
Marietta,GA
Summary
Detail-focused professional with hands-on experience in medical records, office operations and front-office communication. Brings a strong record of organizing sensitive information, supporting daily operations, and working with physicians, staff, and customers to maintain an efficient and welcoming environment.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Eye Consultants of Atlanta
07.2017 - 08.2019
- Managed medical records and administrative paperwork for over 30 physicians, ensuring compliance and accessibility of critical patient information.
- Scanned, processed, and organized medical documents and patient records.
- Answered incoming phone calls and addressed medical-records inquiries, facilitating timely responses and enhancing patient satisfaction.
- Supported daily office operations with a focus on accuracy and organization, contributing to efficient workflow and reliable record-keeping.
Emcee
Nexstar National Talent Competition
02.2021 - Current
- Hosted Nexstar National Talent Competition events with polished stage presence.
- Emceed talent competitions, engaging audiences and facilitating communication among performers and event staff.
- Introduced contestants, judges, and performances using clear, engaging delivery.
- Coordinated event flow and transitions, collaborating effectively with event team.
- Managed show flow and guided transitions between competition segments.
Office Staff / Dance Instructor
The Dance Factory, Inc.
08.2020 - Current
- Teach classes, oversee the mentor program, and manage backstage operations during performances.
- Collaborated with staff and families, demonstrating effective communication, organization, and leadership to support program success.
- Greeted new members, fostering a welcoming environment and enhancing overall customer experience.
- Answered phone calls, responded to emails, processed payments, and assisted with daily office operations to ensure smooth workflow.
Sales Associate / Stockroom Manager
DanceMax Dancewear
05.2019 - Current
- Oversaw inventory, organized incoming shipments, fulfilled web orders, and prepared customer orders for timely shipment.
- Answered phone calls and assisted customers while managing sales-floor and stockroom tasks.
- Managed store opening and closing procedures, ensuring accurate register operations.
- Provided training to employees to enhance team performance., delegate tasks, and provide leadership to the team.
- Managed team during off-site operations to ensure efficient service delivery. of employees during busy-season off-site operations.
Sales Associate
Journeys
11.2016 - 01.2018
- Assisted customers with footwear and apparel selections in fast-paced retail setting
- Demonstrated product features, sizing, and fit for brand-name shoes and accessories
- Processed sales transactions using point-of-sale system and cash handling procedures
- Facilitated customer support interactions and streamlined store operations in fast-paced retail environment.
Holiday Sales Associate
Bath & Body Works
11.2016 - 12.2016
- Delivered exceptional customer service while supporting daily sales-floor operations.
- Assisted customers with footwear selections and personalized style recommendations.
- Explained product features, fits, and care for athletic and fashion shoes.
- Processed sales transactions through point-of-sale systems.
Team Member
Panera Bread
09.2016 - 11.2016
- Facilitated daily restaurant operations, fostering teamwork and collaboration among staff.
- Greeted guests and took orders at Panera Bread bakery-cafe counter.
- Prepared sandwiches, soups, salads, and bakery items per Panera standards.
- Processed payments and handled cash register transactions accurately.
Education
Associate Degree - Master Cosmetology
Chattahoochee Technical College
Marietta, GA05-2019
High School Diploma -
Pebblebrook High School
Marietta, GASkills
- Medical records management
- Medical software proficiency, ModMed
- Document management
- Office administration
- Medical office support
- Attention to detail
- Confidentiality practices
- Payment processing
- Billing processes
- Inventory management
- Microsoft Office Suite
- Google Workspace
- Technical Software proficiency
- Phone operations
- Mail management
- Filing management
- Cash handling
- Customer service excellence
- Team collaboration and coordination
- Effective communication skills
- Mentorship support
- Problem-solving techniques
- Multitasking abilities
- Work prioritization strategies
- Sensitive information handling
Accomplishments
- Employee of the Month- March 2017
Affiliations
- Volunteer/Mentor-Girls Who like to Dance 2024-Current
- Volunteer/Fund Raiser-Colon Cancer Awareness 2019
- Volunteer/Fund Raiser-Vision Walk 2013, 2014, 2015
Timeline
Emcee
Nexstar National Talent Competition
02.2021 - Current
Office Staff / Dance Instructor
The Dance Factory, Inc.
08.2020 - Current
Sales Associate / Stockroom Manager
DanceMax Dancewear
05.2019 - Current
Medical Records Specialist
Eye Consultants of Atlanta
07.2017 - 08.2019
Sales Associate
Journeys
11.2016 - 01.2018
Holiday Sales Associate
Bath & Body Works
11.2016 - 12.2016
Team Member
Panera Bread
09.2016 - 11.2016
Associate Degree - Master Cosmetology
Chattahoochee Technical College
High School Diploma -
Pebblebrook High School