Aliyah Munoz
Leander,TX
Summary
I have developed a proven track record in enhancing guest relations and team collaboration, notably at Orangetheory Fitness. I excel in high-pressure environments while demonstrating exceptional problem-solving and customer service skills. I have increased revenue through strategic upselling and meticulous attention to detail, ensuring guest satisfaction and loyalty. I want all my customers and employees to walk away happy after an interaction with me.
Overview
2
2
years of professional experience
Work History
Sales Associate
Orangetheory Fitness
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- Managed approximately 40+ calls and texts within a day.
Front Desk Receptionist
Hampton Inn By Hilton
07.2023 - 02.2024
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Associate
Courtyard By Marriott
05.2023 - 07.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Assistant
Hilton Garden Inn Hotel
10.2022 - 05.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Contributed to increased revenue by promoting hotel amenities, upselling available rooms, and offering personalized recommendations.
Education
High School Diploma -
Monta Vista High School
Cupertino, CA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Relationship Building
- Meeting deadlines
- Guest Relations
- Honest and Dependable
- Attention to Detail
Timeline
Sales Associate
Orangetheory Fitness
02.2024 - Current
Front Desk Receptionist
Hampton Inn By Hilton
07.2023 - 02.2024
Front Desk Associate
Courtyard By Marriott
05.2023 - 07.2023
Front Desk Assistant
Hilton Garden Inn Hotel
10.2022 - 05.2023
High School Diploma -
Monta Vista High School