Aliyha Ortiz
Summary
Dynamic Front Desk Receptionist at Coast Dental & Orthodontics, adept at enhancing patient experiences through exceptional customer service and meticulous attention to detail. Successfully managed insurance claims and optimized appointment scheduling, improving patient flow and satisfaction. Recognized for effective communication and time management skills, ensuring seamless operations in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Coast Dental & Orthodontics
Poinciana
06.2022 - Current
- Facilitated patient and visitor greetings to foster a welcoming environment.
- Oversaw multi-line phone system, ensuring efficient call routing to designated staff.
- Optimized appointment scheduling through electronic health record system to enhance patient flow.
- Validated patient information and insurance details to ensure record accuracy.
- Verify dental insurance benefits for 50+ patients weekly before appointments.
- Submit electronic and paper insurance claims using dental practice software.
- Follow up on outstanding claims and resolve claim denials with insurance carriers.
- Provide patients with accurate treatment cost estimates based on coverage.
- Maintain updated patient insurance records and documentation.
- Coordinate with front desk and clinical team to ensure accurate coding and billing.
Education
High School Diploma -
Gateway High School
Kissimmee, FLSkills
Customer service
Attention to detail
Time management
Listening skills
Timeline
Front Desk Receptionist
Coast Dental & Orthodontics
06.2022 - Current
High School Diploma -
Gateway High School