Aliza Estle
Mason City
Summary
I started as just a part time Sales Associate. And just this year after turning 18 was promoted to a Key Holder which means I am a step below the Assistant Manager.
Overview
2
2
years of professional experience
Work History
Sales Associate
Brothers Ace Hardware
Mason City, IA
03.2024 - Current
- Collaborated with team members to improve store layout and merchandising displays.
- Educated customers on product features and benefits, fostering informed purchase decisions.
- Trained new associates on store procedures and customer service standards, promoting teamwork.
- Resolved customer inquiries and complaints promptly, reinforcing brand loyalty and trust.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Mason City High School
Mason City, IA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Money handling
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Friendly and outgoing
Timeline
Sales Associate
Brothers Ace Hardware
03.2024 - Current
High School Diploma -
Mason City High School