Aliza Miller
Aurora,CO
Summary
At Monsoon, Indian Cuisine, I excelled in dining room management and guest complaint resolution, showcasing my detail-oriented nature and customer service expertise. My proactive approach improved guest satisfaction, while my coordination with kitchen staff ensured seamless service. My ability to maintain a calm demeanor under pressure further enhanced the dining experience.
Overview
1
1
year of professional experience
Work History
Hostess
Monsoon, Indian Cuisine
Aurora, CO
06.2024 - Current
- Directed patrons to lounges and waiting areas.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Received and recorded patrons' dining reservations.
- Verified reservations and wait times with customers.
- Provided excellent customer service by addressing customer needs promptly.
- Stocked server areas with supplies before, during and after shifts.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests warmly upon arrival, seating them promptly.
Education
Cherokee Trail High School
Aurora, CO05-2026
Skills
- Dining area maintenance
- Dining room management
- Seating coordination
- Guest complaint resolution
- Kitchen staff coordination
- Reservations management
- Calm demeanor
- Patience and empathy
- Detail-oriented
- Effective multitasking
- Positive and professional
- Customer service expertise
- Greeting guests
- Server support
- Phone etiquette
Timeline
Hostess
Monsoon, Indian Cuisine
06.2024 - Current
Cherokee Trail High School