Alizeah Luman
Vancouver,WA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Real Estate Roofing
01.2024 - Current
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Sunset Heating & Cooling
06.2022 - 01.2024
- Managed 60 incoming calls per day
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server / Carside To Go
Applebee's Neighborhood Grill & Bar
07.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
JCPenney
10.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lewis Co. High School
Skills
- Customer Service
- Time Management
- Computer Proficiency
- Strong Problem Solver
- Scheduling
- Multi-line phone proficiency
- Strong Work Ethic
- Cash Handling
- Cleanliness standards
- Service prioritization
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking
- Attention to Detail
- Decision-Making
- Transactions and Cash Handling
Timeline
Front Desk Receptionist
Real Estate Roofing
01.2024 - Current
Customer Service Representative
Sunset Heating & Cooling
06.2022 - 01.2024
Server / Carside To Go
Applebee's Neighborhood Grill & Bar
07.2020 - 12.2021
Cashier
JCPenney
10.2018 - 12.2019
High School Diploma -
Lewis Co. High School