Alketa Zhabjaku
Staten Island,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Aveda The Estee Lauder Companies
2014.06 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Increased sales by 20% for year to date.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
New York and Company
2004.04 - 2014.06
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed 25 employees on scheduling
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Student Teacher
P.S 37R
2012.01 - 2012.05
- Grades 1st and 4th 6:1:1 setting, Provided daily support to students with learning disabilities and emotional disturbance
- Collaborated with special education and developmental teachers in addition to crisis intervention specialist to determine appropriate behavioral and academic intervention
- Helped individual students and taught whole group lesson, meeting different ability levels and emotional needs
- Focusing on learning styles and diverse learning.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
P.S. 57, H. Humphrey
2009.09 - 2009.12
- Grades 1st and 3th, Helped design and facilitate weekly lesson plan and activities in all subject areas
- Managed students by establishing appropriate climate and learning respect through effective leadership techniques
- Maintained effective communications with staff and parents
- Utilized various teaching strategies that encouraged student’s participation.
Student Teaching
P.S. 13 M. L. LINDEMEYER
2009.01 - 2009.06
- Grades 2nd and 4th, Collaborated with coworkers to develop lesson plans
- Individualized lessons according to students’ interests, strengths, and needs
- Communicated with families in person and with weekly newsletter
- Participated in parent-teacher conferences.
- Worked with classroom teacher to learn about current standards and best practices.
- Assisted in administering tests and other assessments to evaluate student progress.
Education
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
946 Kings Highway, Brooklyn, NY 112232013
Bachelor of Science - General Education Grades 1-6
College of Staten Island
2800 Victory Blvd, Staten Island, NY 103142010
Skills
- Strategize Business Plans
- Business Leadership
- Staff Supervision
- Policies and Procedures
- Maximizing Profitability
- Program Implementation
- Store Opening and Closing Procedures
- Manage Operations
- Time Management
- Content Workflow
- Customer Service
Languages
Albanian
Native or Bilingual
Timeline
Store Manager
Aveda The Estee Lauder Companies
2014.06 - Current
Student Teacher
P.S 37R
2012.01 - 2012.05
P.S. 57, H. Humphrey
2009.09 - 2009.12
Student Teaching
P.S. 13 M. L. LINDEMEYER
2009.01 - 2009.06
Assistant Store Manager
New York and Company
2004.04 - 2014.06
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
Bachelor of Science - General Education Grades 1-6
College of Staten Island
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