Alketa Zhabjaku
Staten Island,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Aveda The Estee Lauder Companies
06.2014 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Increased sales by 20% for year to date.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
New York and Company
04.2004 - 06.2014
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed 25 employees on scheduling
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Student Teacher
P.S 37R
01.2012 - 05.2012
- Grades 1st and 4th 6:1:1 setting, Provided daily support to students with learning disabilities and emotional disturbance
- Collaborated with special education and developmental teachers in addition to crisis intervention specialist to determine appropriate behavioral and academic intervention
- Helped individual students and taught whole group lesson, meeting different ability levels and emotional needs
- Focusing on learning styles and diverse learning.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
P.S. 57, H. Humphrey
09.2009 - 12.2009
- Grades 1st and 3th, Helped design and facilitate weekly lesson plan and activities in all subject areas
- Managed students by establishing appropriate climate and learning respect through effective leadership techniques
- Maintained effective communications with staff and parents
- Utilized various teaching strategies that encouraged student’s participation.
Student Teaching
P.S. 13 M. L. LINDEMEYER
01.2009 - 06.2009
- Grades 2nd and 4th, Collaborated with coworkers to develop lesson plans
- Individualized lessons according to students’ interests, strengths, and needs
- Communicated with families in person and with weekly newsletter
- Participated in parent-teacher conferences.
- Worked with classroom teacher to learn about current standards and best practices.
- Assisted in administering tests and other assessments to evaluate student progress.
Education
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
946 Kings Highway, Brooklyn, NY 112232013
Bachelor of Science - General Education Grades 1-6
College of Staten Island
2800 Victory Blvd, Staten Island, NY 103142010
Skills
- Strategize Business Plans
- Business Leadership
- Staff Supervision
- Policies and Procedures
- Maximizing Profitability
- Program Implementation
- Store Opening and Closing Procedures
- Manage Operations
- Time Management
- Content Workflow
- Customer Service
Languages
Albanian
Native or Bilingual
Timeline
Store Manager
Aveda The Estee Lauder Companies
06.2014 - Current
Student Teacher
P.S 37R
01.2012 - 05.2012
P.S. 57, H. Humphrey
09.2009 - 12.2009
Student Teaching
P.S. 13 M. L. LINDEMEYER
01.2009 - 06.2009
Assistant Store Manager
New York and Company
04.2004 - 06.2014
Master of Science - Education of Individuals in Elementary Special Education Programs
Touro College
Bachelor of Science - General Education Grades 1-6
College of Staten Island
Similar Profiles
Anjana RaoAnjana Rao
Key Holder at Aveda( Estee Lauder LLC)Key Holder at Aveda( Estee Lauder LLC)
Monica Mendez RomoMonica Mendez Romo
Beauty Advisor at Estée Lauder Companies (Aveda)Beauty Advisor at Estée Lauder Companies (Aveda)
Shelby YoungShelby Young
Account Executive at Estee Lauder CompaniesAccount Executive at Estee Lauder Companies