Allah Rakhha
9 Clinton St Ap D Delaware ,NJ
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership, honed at Dennis Aci Inc. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and fostering teamwork, consistently achieving operational efficiency and driving business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Dennis Aci Inc
Delaware, NJ
01.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for customers.
- Handled cash, credit, and debit transactions while adhering to company cash handling policies.
Preloader
UPS
Mount Olive, NJ
10.2025 - 01.2026
- Operated conveyor systems to streamline package loading and unloading processes.
- Ensured accurate sorting of packages to maintain operational efficiency.
- Collaborated with team members to optimize workflow and reduce delays.
- Trained new employees on safety protocols and operating procedures.
- Conducted quality checks on packages before loading to minimize errors.
Assistant Manager Burger King
1702 Neptune Ave
Brooklyn, NY
11.2022 - 12.2024
- Led team in daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed training programs for staff, enhancing skillsets and improving service standards.
- Implemented new inventory management system, reducing discrepancies and optimizing stock levels.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality.
- Coordinated scheduling and staffing needs, ensuring optimal coverage during peak hours.
- Oversaw performance evaluations, providing constructive feedback to support employee growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Crew Member
Burger King
1702 Neptune Ave Brooklyn NY
02.2020 - 10.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained food safety standards.
- Collaborated with team to ensure efficient order preparation and delivery.
- Trained new crew members on operational procedures and best practices.
- Assisted in inventory management, ensuring product availability and freshness.
- Implemented process improvements that enhanced overall service speed.
- Participated in regular team meetings to discuss performance and operational goals.
- Took orders, prepared meals, and collected payments.
Education
GED -
GED
Delaware, NJ07.2025
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Certification
New York City Department of health and mental hygiene
Qualifying Certification in Food Protection
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
Preloader
UPS
10.2025 - 01.2026
Cashier
Dennis Aci Inc
01.2025 - Current
Assistant Manager Burger King
1702 Neptune Ave
11.2022 - 12.2024
Crew Member
Burger King
02.2020 - 10.2022
GED -
GED