Summary
Overview
Work History
Education
Skills
Timeline
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Allante Davis

Bedford

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Account Specialist

MCI Sales And Services
02.2022 - Current
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
  • Resolved customer complaints professionally while adhering to company guidelines and procedures.
  • Multitasking on different systems such as salesforce /Oracle/ Excel

Account Manager

Uline Shipping Supplies
10.2018 - 08.2021
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Process Customer Orders and inquiries
  • Communicate with customers over phone email and Chat
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Investigated accounts with balance errors using accounting software.

Late Stage Collector

Santander Consumer USA
07.2015 - 10.2018
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Used skip tracing and other techniques to locate debtors.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used LexisNexis/Acurint to Skip trace Knowledgeable of Sibel systems
  • Collected payments Using quick ACI pay western Union and Money gram
  • Manage queue of assigned accounts

Education

North Lake College
Irving, TX

Skills

  • Account Administration
  • Collections processing
  • Performance Improvements
  • Call center experience

Timeline

Account Specialist

MCI Sales And Services
02.2022 - Current

Account Manager

Uline Shipping Supplies
10.2018 - 08.2021

Late Stage Collector

Santander Consumer USA
07.2015 - 10.2018

North Lake College

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Allante Davis