ALLBRIGHT LAURORE
Louisville,Kentucky
Summary
Customer service representative with 4 years of experience improving customer satisfaction and success. Leadership with 2 years of Excellent communication and interpersonal skills. Office clerk 3 years in the trucking industry. Excellent human resource with 1 year performance and 1 year of sale associates the ability to respectfully interface with executives.
Overview
9
9
years of professional experience
Work History
Office clerk
Penske Logistics
Louisville, Kentucky
05.2021 - 06.2024
- Broker freight, Shipping and Receiving truck, Date entry, Answering emails and Calls, Tracking Inventory information and availability of products, Ensuring order fulfillment, Filling out any paperwork, Providing documentation for each shipment
Lead
DCL
Louisville, Kentucky
01.2019 - 04.2021
- Assists supervisor with setting up daily/weekly work assignments for associates, Provide leadership support with employee and work-related issues, Makes recommendations to improve operational flows, Assist with the development of employees, Assist the warehouse supervisor in planning and presenting department daily start-up meetings, Assist the warehouse supervisor to train, coach, mentor, and motivate the warehouse team
Contact Center Representative
Penske Truck Leasing
Louisville, KY
03.2019 - 12.2020
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications CMR simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Customer service
Kroger
Louisville, Kentucky
01.2016 - 03.2019
- Greeted the customers in a friendly manner, Responsible for customer orders, Practicing Safe Food Handling, Responsible for keeping work area clean and safe, Ensuring deli is stocked, Organized and inspected fresh produce, Responsible for keeping work area clean and safe, Assisting customers
Sales Associate
Manpower Romote
Springfield, IL
02.2015 - 12.2016
- Supports human resources processes by administering tests, Scheduling appointments, Conducting orientation, Maintaining records and information, Recruitment and Hiring, Manage employees benefits, Handle disciplinary actions
Sales associate
Johntone Supply
Louisville, Kentucky
12.2015 - 11.2014
- Communication skills, Active listening skills, Greeting customers, Answer customers questions, Assisting customers throughout the buying process, Asking questions to pinpoint the best offerings, Giving demos or presentations, Maintaining customer relationships, Reaching out to potential lead through a variety such as emails, phone, text
Education
Other - Business Administrative
JCTC
Louisville, Kentucky06.2020
High school or equivalent - High school Diploma
Wagner high school
Louisville, Kentucky06.2013
Skills
- Microsoft Access
- Software
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Warehouse Worker
- Warehouse Clerk
- Shipping & receiving
- Logistics
- Supervising experience
- Leadership
- Microsoft Office
- Food Handling
- Freight Experience
Languages
Haitian Creole
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Office clerk
Penske Logistics
05.2021 - 06.2024
Contact Center Representative
Penske Truck Leasing
03.2019 - 12.2020
Lead
DCL
01.2019 - 04.2021
Customer service
Kroger
01.2016 - 03.2019
Sales associate
Johntone Supply
12.2015 - 11.2014
Sales Associate
Manpower Romote
02.2015 - 12.2016
Other - Business Administrative
JCTC
High school or equivalent - High school Diploma
Wagner high school