Allegra Mellichamp
Altamonte Springs,Florida
Summary
I am currently 17. I have been dual enrolled at Seminole State College since fall of 2019 at the age of 13, working on an associate degree. I graduated from both college and high school this past May. I am an enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. I have the waiver and can work during school hours, more than 8 hours a day, 40 hours a week, and do not need a break every 4 hours.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch service.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Food Service Team Member
Chick-fil-A
02.2022 - 08.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Sought out and implemented methods to improve food service and team performance.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Operated cash register to process cash, check and credit card transactions.
Warehouse Employee
Wonderland gift shoppes
10.2020 - 11.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Lifted materials of varied weights on regular basis.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL05.2023
High School Diploma -
Homeschool
Longwood, FL05.2023
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Upselling Products and Services
- Inventory Management and Stock Replenishment
- Team-Oriented and Cooperative
- Policies and Procedures Adherence
Timeline
Customer Service Associate
Wawa
04.2023 - Current
Food Service Team Member
Chick-fil-A
02.2022 - 08.2023
Warehouse Employee
Wonderland gift shoppes
10.2020 - 11.2022
Associate of Arts -
Seminole State College of Florida
High School Diploma -
Homeschool