Summary
Overview
Work History
Education
Skills
Timeline
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Allen Cottrill

Houston,TX

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Texas Rotomold
Houston, TX
12.2023 - Current
  • Supervised and led employees to maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to team members based on their strengths and skill sets.

Shift Leader

Silent-Aire
Gilbert, AZ
01.2023 - 11.2024
  • Coached team members to increase productivity and reduce workplace accidents.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Checked orders for quality and completeness.
  • Audited company's legal documents to verify compliant policies and procedures.

Sales Associate

Phoenix Roofing & Repair
Phoenix, AZ
02.2023 - 11.2023
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Worked with fellow sales team members to achieve group targets.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Collaborated with management teams to develop innovative marketing strategies.

Sales Associate

Tuff Spas
Phoenix, AZ
01.2020 - 12.2022
  • Greeted customers and provided exceptional customer service.
  • Adhered to company initiatives and achieved established goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Handled customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Salesperson

Moon Valley Nurseries
Phoenix, AZ
02.2017 - 12.2019
  • Identified customer needs by asking questions and advising on best solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Produced sales documents, finalized deals and filed records.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Collaborated with team members to develop effective sales plans.

Education

Associate of Applied Science - Automotive Mechanics

University of Phoenix
Tempe, AZ
05-2007

Skills

  • Operations Management
  • Scheduling Coordination
  • Contract Management
  • Project Management
  • Policy Enforcement
  • Document Management
  • Conflict Resolution Techniques
  • Continuous Improvement

Timeline

Shift Supervisor

Texas Rotomold
12.2023 - Current

Sales Associate

Phoenix Roofing & Repair
02.2023 - 11.2023

Shift Leader

Silent-Aire
01.2023 - 11.2024

Sales Associate

Tuff Spas
01.2020 - 12.2022

Salesperson

Moon Valley Nurseries
02.2017 - 12.2019

Associate of Applied Science - Automotive Mechanics

University of Phoenix

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Allen Cottrill