Allen Davis
Berea,OH
Summary
Dedicated, hardworking restaurant professional with extensive daily planning and operations experience. Skilled in staff training and development, with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Wingstop Restaurant
Cleveland, OH
11.2024 - Current
- Oversaw daily operations to ensure quality service and compliance with health regulations.
- Developed and implemented training programs for staff to enhance performance and customer satisfaction.
- Analyzed sales data to identify trends, optimize inventory management, and improve profitability.
- Collaborated with marketing teams to execute promotional strategies that increased customer engagement.
- Streamlined operational processes to boost efficiency and reduce waste in kitchen management.
Castaway Bay Food and Beverage Director
Cedar Point Amusement Park
SANDUSKY, Ohio
09.2010 - 10.2021
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Achieved highest employee retention rate in region.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduling of assiocates and front of house leadership
Food and Beverage Manager
Great Wolf Lodge Resort
Sandusky, OH
01.2022 - 2024
- Supervised daily food and beverage operations to ensure quality service and guest satisfaction.
- Developed and implemented training programs for staff on customer service and safety standards.
- Coordinated inventory management processes to optimize stock levels and minimize waste.
- Collaborated with culinary team to design seasonal menus that align with guest preferences.
- Monitored compliance with health regulations, ensuring a safe dining environment for guests.
Sortinos General Manager
Kalahari Resorts Sandusky
Sandusky, OH
11.2021 - 2022
- Optimized operational efficiency and productivity through strategic budget management and cost control.
- Assisted in reducing costs by managing delivery schedules effectively. Supported risk analysis efforts to enhance overall profitability.
- Formulated comprehensive business plans to drive strategic alignment with long-term objectives.
- Assisted in managing budget implementations. Supported employee reviews and feedback processes. Coordinated training schedules and contract negotiations.
- Managed budget organization and oversight of P&L statements to ensure alignment with growth objectives.
- Executed regular inventory assessments to ensure accurate records and adequate supplies of food, beverages, glassware, and other materials.
- Safeguarded business team members and customers by overseeing alcohol consumption and ensuring compliance with legal service regulations.
- Evaluated preparation and storage equipment routinely to ensure optimal performance and safety standards.
- Implemented portion control measures and utilized garnishes to optimize food cost management.
- Established clear expectations to foster accountability and enhance team performance.
- Assisted in reviewing pricing for food ingredients and kitchen supplies. Ordered necessary food ingredients and kitchen appliances. Supported inventory management by ensuring timely procurement of supplies.
- Acquired sufficient quantities of food, beverages, equipment, and supplies to support operational needs.
- Championed recognition and formal acknowledgment of exceptional staff performance to enhance company morale.
- Directed front of house personnel management to ensure optimal staffing levels.
- Oversaw payroll processing, timekeeping, and documentation for onboarding and offboarding employees.
- Executed reconciliation of cash and credit card transactions to ensure precise financial records.
- Ensured safety protocols and standards to create a secure working and guest environment.
- Executed precise inventory calculations and ordered necessary supplies.
- Executed comprehensive evaluations of health safety and sanitation processes to ensure compliance and rectify violations promptly.
Education
Associate of Arts - Hotel And Restaurant Management
Pennsylvania College of Technology
Penn, PA06.2003
Diploma -
Ketter High School
Detroit, MI06.2001
Carpentry Apprenticeship - Carpentry
Randolph Vocational
Detroit, MI06.2001
Skills
- Recruitment
- Training and Development
- Conflict Resolution
- Food Preparation and Safety
- Recipes and menu planning
- Performance improvement
- Efficient multi-tasker
- Staff training/development
- Consistently meet goals
- Budget development
- Employee scheduling
- Verbal and written communication
- Coaching and mentoring
- Operations management
- Inventory control and record keeping
- Staff Management
- Point of Sale (POS) system operation
- Trained in performance and wage reviews
Certification
Servsafe Food certified
Servsafe alcohol certified
Timeline
General Manager
Wingstop Restaurant
11.2024 - Current
Food and Beverage Manager
Great Wolf Lodge Resort
01.2022 - 2024
Sortinos General Manager
Kalahari Resorts Sandusky
11.2021 - 2022
Castaway Bay Food and Beverage Director
Cedar Point Amusement Park
09.2010 - 10.2021
Diploma -
Ketter High School
Carpentry Apprenticeship - Carpentry
Randolph Vocational
Associate of Arts - Hotel And Restaurant Management
Pennsylvania College of Technology