Allen Howey
Somers,IA
Summary
Department Manager at Dunhams Sports with a proven track record in enhancing customer loyalty through exceptional service and proactive problem-solving. Skilled in team supervision and training, I successfully improved customer satisfaction rates by implementing effective issue resolution strategies and fostering a customer-first culture.
Overview
36
36
years of professional experience
Work History
Department Manager
Dunhams Sports
Fort Dodge, IA
09.2024 - Current
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Increased customer satisfaction with proactive issue resolution strategies.
Territory Manager
Ace Air Tools
Des Moines, IA
06.1995 - 06.1997
- Developed and executed territory sales strategies to enhance market penetration.
- Cultivated strong relationships with key clients to drive customer loyalty and retention.
- Coordinated product demonstrations and training sessions for clients and distributors.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Outside Sales Representative
Ace Tool Company
Arlington, TX
06.1993 - 1995
- Developed and maintained relationships with key clients to drive product sales.
- Conducted market research to identify new sales opportunities and customer needs.
- Presented product demonstrations to potential customers, showcasing features and benefits.
- Collaborated with internal teams to ensure timely delivery of products and services.
- Highest third quarter sales in 1996
Assistant Manager
Chief Auto Parts
Dallas, TX
01.1990 - 06.1993
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Regional trainer: Teaching employees how to increase customer satisfaction and loyalty.
Education
High School Diploma - Business Administration And Management
Eastfield College
Mesquite, TXHigh School Diploma -
Sunset High School
Dallas, TX1975
Skills
Customer service
Team supervision
Problem-solving
Training and mentoring
Task delegation
Customer engagement
Training and development
Languages
Haitian
Limited Working
Spanish
Limited Working
Timeline
Department Manager
Dunhams Sports
09.2024 - Current
Territory Manager
Ace Air Tools
06.1995 - 06.1997
Outside Sales Representative
Ace Tool Company
06.1993 - 1995
Assistant Manager
Chief Auto Parts
01.1990 - 06.1993
High School Diploma - Business Administration And Management
Eastfield College
High School Diploma -
Sunset High School