Allicia Quintanilla
West Des Moines
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and maintaining professional relationships that drive business results and enhance profitability. Leveraging knowledge and skills, consistently providing exceptional customer experiences, contributing to the overall success of the organization. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
CIP Properties
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Managed community engagement and communication for CIP Properties
- Developed and implemented strategies to increase resident satisfaction and retention
- Addressed resident concerns and resolved issues in a timely manner
- Utilized social media platforms to promote community events and engage with residents
- Develop and implement strategies to enhance community engagement and satisfaction, such as organizing events or implementing communication platforms
- Developed and conducted resident surveys to gather feedback and identify areas for improvement
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
Assistant Community Manager
Yarco Management
04.2020 - 03.2023
- Assisted manager with invoices
- Property inspections
- Providing exceptional customer service to residents and Vendors responding promptly to their inquiries and concerns
- Coordinating and supervising the work of maintenance staff to ensure efficient and timely completion of repairs and maintenance tasks
- Develop and implement training programs for new employees to ensure they are properly onboarded and equipped with the necessary skills and knowledge to effectively perform their job duties
- Assist in developing and implementing community engagement programs to enhance resident satisfaction and promote a sense of community
Patient care Coordinator
VGM
07.2019 - 04.2020
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered excellent patient experiences and direct care.
- Develop and implement a comprehensive patient education program to ensure that patients understand their treatment plans and are actively engaged in their healthcare journey
- Coordinate with healthcare providers to ensure timely and accurate delivery of patient care services
- Coordinate and facilitate communication between patients and healthcare providers to ensure continuity of care and timely resolution of any issues or concerns
- Conduct regular audits to ensure compliance with healthcare regulations and requirements
- Develop and implement strategies to increase patient engagement and satisfaction through the use of technology and digital tools.
- Provided excellent customer service to patients and medical staff.
Assistant Community Manager
Pheonix management
11.2015 - 07.2019
Education
Associate Degree - Communication
Broward College
01.2008
Skills
- Client Support
- Effective Communication Methods
- Event Planning
- Market Analysis
- Negotiation Skills
- Budget Management
- Vendor Management
- Problem-Solving Expertise
- Effective Team Engagement
- Marketing Strategies
- Policy administration
- HIPAA compliance
- Administrative support
- Appointment scheduling
- Data analysis
- Patient scheduling
- Customer support
- Billing support
- Patient callbacks
- Documentation
- Office administration
Timeline
Assistant Community Manager
CIP Properties
03.2023 - Current
Assistant Community Manager
Yarco Management
04.2020 - 03.2023
Patient care Coordinator
VGM
07.2019 - 04.2020
Assistant Community Manager
Pheonix management
11.2015 - 07.2019
Associate Degree - Communication
Broward College
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