Cynthia Spillers
Norfolk,VA
Summary
Accomplished and detail-oriented professional with immense experience in tenant relations, lease administration, and residential property oversight with exceptional commitment to excellence in customer service and operational success. Proficient in tenant screening, legal documentation, and regulatory compliance. Expertise in executing property inspections, analyzing occupancy trends, and streamlining housing software systems. Demonstrated expertise in Section 8 programs, including compliance with HUD regulations and collaboration with PHAs. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
The Franklin Johnston Group
11.2023 - 03.2024
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Assistant Property Manager
Frye Properties
01.2021 - 11.2023
- Lead routine property and grounds inspections on regular basis
- Address tenant inquiries and complaints promptly and effectively
- Conduct interviews and assess potential residents to determine eligibility for occupancy
- Create training resources for staff members by focusing on property management operations
- Generate system to compute monthly tenant payments by considering income, assets, and deductions
- Offer leasing agreement advice to tenants and landlords upon request
- Enforce tenant regulations and rules in strict adherence to relevant laws and regulations
- Update accurate records regarding leases, rent rolls, and security deposits
- Executed tenant screening process, encompassing credit checks, employment verification, and rental history assessment
- Provided support in drafting legal documents, including eviction notices and court filings
- Managed multiple priorities, deadlines, and concurrent projects by showcasing adept multitasking skills
- Directed pre-move-in and pre-move-out inspections to detect damage and repairs in vacant units.
Occupancy Specialist
Frye Properties
01.2019 - 01.2021
- Steered trend analysis on occupancy reports for trend identification and issue spotting
- Developed documentation, encompassing new leases, renewals, terminations, transfers, and occupancy changes
- Stayed informed about relevant local tenancy laws by impacting property's jurisdiction
- Processed rent payments with precision by upholding exceptional customer service standards
- Resolved tenant disputes by applying strong problem-solving skills
- Supported in drafting eviction notices in compliance with local regulations
- Oversaw tenant complaints and grievances to ensure equitable treatment, across all properties under company management
- Monitored tenant activities on daily basis to ensure adherence to rental agreements and prevent any potential lease violations.
Section 8 Specialist
Chesapeake Redevelopment & Housing Authority
01.2015 - 01.2017
- Guided PHAs regarding optimal utilization of allocated funds for Section 8 programs
- Evaluated financial documentation from landlords before confirming lease agreements
- Collaborated with local social service providers to ensure timely and suitable support for participants' needs
- Applied processing of rental assistance payment applications in strict adherence to established guidelines
- Assisted public housing agencies in administering Section 8 programs through provision of technical expertise
- Engaged in collaborative meetings with staff members across multiple Public Housing Authorities (PHAs) throughout the state by focusing on optimizing Section 8 operations
- Considered tenant complaints, involving discrimination or violations of program-related rights through detailed investigation
- Crafted written responses by addressing tenant inquiries regarding eligibility status and program-related concerns.
Occupancy Specialist
Chesapeake Redevelopment & Housing Authority
01.2010 - 01.2015
- Delivered training sessions to staff by enhancing proficiency in utilizing housing software systems for efficient tenant information management
- Performed yearly recertification assessments to verify adherence to relevant laws and regulations
- Devised targeted marketing campaigns across diverse media to minimize vacancy rates
- Executed precise data entry tasks, while upholding records of occupancy-related details
- Coordinated with local government agencies to ensure punctual submission of all essential paperwork for tenants' certifications.
Education
High School Diploma -
Granby High School
Skills
- Tenant Relationship Management
- Administrative Support
- Customer Support
- Move-in/Move-out Procedures
- Contract Negotiation & Marketing
- Occupancy Reports & Risk Mitigation
- Property Management Software
- Payment Processing
- Property tours and inspections
- Client service and support
- Conflict handling
Certification
Certified Notary Public
State
VA
Zip
23503
City
Norfolk
Timeline
Assistant Community Manager
The Franklin Johnston Group
11.2023 - 03.2024
Assistant Property Manager
Frye Properties
01.2021 - 11.2023
Occupancy Specialist
Frye Properties
01.2019 - 01.2021
Section 8 Specialist
Chesapeake Redevelopment & Housing Authority
01.2015 - 01.2017
Occupancy Specialist
Chesapeake Redevelopment & Housing Authority
01.2010 - 01.2015
High School Diploma -
Granby High School
Certified Notary Public
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