Aziya Ham
Cary,NC
Summary
Dynamic professional with extensive experience in community engagement and property management, adept at leveraging strategic communication to address resident needs and enhance community programs. Proven expertise in event planning and conflict resolution fosters a positive living environment, ensuring resident satisfaction and community cohesion. Committed to strengthening community relationships through innovative solutions and proactive outreach initiatives. Passionate about creating vibrant, inclusive spaces that empower residents and promote a sense of belonging.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Cortland
Raleigh, NC
10.2025 - Current
- Managed resident communications, ensuring timely responses and fostering community engagement.
- Coordinated leasing activities, enhancing occupancy rates through strategic marketing initiatives.
- Supervised maintenance requests, prioritizing service delivery to maintain high resident satisfaction.
- Developed and implemented community events, promoting resident participation and strengthening neighborhood relationships.
- Assisted in managing resident account delinquencies. Supported scanning of checks for accurate record-keeping. Aided in balancing financial books and preparing AME and pre-close reports.
Leasing Consultant
Cortland
Raleigh, NC
02.2025 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted in managing high-rise property in downtown Raleigh with over 400 units. Supported team efforts to maintain property standards and tenant satisfaction. Contributed to daily operations and tenant communications.
Leasing Consultant
Cortland
Cary, NC
09.2023 - 02.2025
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted in managing two mid-rise properties, combining four buildings with over 400 units. Supported leasing operations with two leasing consultants. Facilitated tenant inquiries and property tours.
- Achieved and surpassed occupancy targets through strategic planning.
- Facilitated conflict resolution among residents to foster a harmonious living environment.
- Coordinated resident events to enhance social interaction and build community relationships.
Leasing Consultant
Cortland
Raleigh, NC
11.2022 - 08.2023
- Maintained accurate records of leasing activities and tenant communications in CRM system.
- Coordinated move-in processes, ensuring smooth transitions for new tenants.
- Developed relationships with local businesses to create community partnerships for residents.
- Organized open house events to increase foot traffic and engage potential renters.
- Oversaw leasing activities to ensure tenant satisfaction amidst ongoing renovations.
Leasing Consultant
Cushman & Wakefield
Durham, NC
10.2022 - 11.2022
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Assisted clients in completing lease applications and understanding terms and conditions.
- Managed tenant inquiries, providing timely responses to enhance customer satisfaction.
- Collaborated with marketing team to develop promotional materials for available units.
Front Desk Receptionist
Candlewood Suites Hotel
Raleigh, NC
05.2021 - 08.2021
- Managed collection of room deposits and payments to ensure financial compliance.
- Facilitated memorable guest experiences through meticulous management of outside venue reservations and tour arrangements.
- Managed resolution of service-related problems to enhance customer satisfaction and documented actions in system.
- Managed guest relations and front desk activities to enhance overall visitor experience at a bustling facility.
- Validated essential personal and payment data to uphold security protocols and adhere to payment card industry regulations.
Guest Services
Target
Raleigh, Nc
03.2019 - 10.2020
- Managed front-line guest services to ensure customer satisfaction and support organizational goals.
- Facilitated product returns and provided assistance to guests with specific issues and questions.
- Executed nightly bank drop preparation to ensure accurate financial reporting for management.
- Ensured cleanliness and organization of sales floor to enhance customer experience.
Customer Service
Food Lion
Raleigh, Nc
04.2017 - 02.2020
- Oversaw customer interactions at service desk, fostering positive relationships and ensuring satisfaction. Managed cash register operations, maintaining accuracy and efficiency in financial transactions. Trained new staff on customer service protocols and cash handling procedures.
- Facilitated customer communication by answering phone calls and ensuring timely delivery of orders.
- Executed administrative tasks and developed cross-departmental expertise to deliver comprehensive assistance.
- Returned and arranged displays of unpurchased or returned items to enhance product visibility and drive sales.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06.2017
Skills
- Client support
- Effective multitasking
- Analytical decision-making
- Payment reconciliation
- Surpassing client satisfaction goals
- Fostering client relationships
- Point of sale software
- In-depth product understanding
Accomplishments
i was nominated as a peer coach by my property manager to coach and train any new employee with cortland in our region
Certification
- Becoming a Peer Coach trainer for my company.
Languages
English
Full Professional
Timeline
Assistant Community Manager
Cortland
10.2025 - Current
Leasing Consultant
Cortland
02.2025 - Current
Leasing Consultant
Cortland
09.2023 - 02.2025
Leasing Consultant
Cortland
11.2022 - 08.2023
Leasing Consultant
Cushman & Wakefield
10.2022 - 11.2022
Front Desk Receptionist
Candlewood Suites Hotel
05.2021 - 08.2021
Guest Services
Target
03.2019 - 10.2020
Customer Service
Food Lion
04.2017 - 02.2020
High School Diploma -
Leesville Road High School